CUSTOMER SERVICE MANAGER

Join a Team That Brings Brands to Life — Be a Leader in Exceptional Customer Experience!

At Smyth-Wilmington, we take pride in more than just printing labels — we bring our customers’ packaging to life. From big-name brands to everyday essentials, our work makes an impact you can see on shelves across the country. We’re looking for team members who are passionate about quality, love building relationships, and thrive on helping customers succeed.

We’re currently hiring a Customer Service Manager to lead and grow our Customer Service team in Wilmington, MA. If you're someone who enjoys motivating others, solving challenges, and driving process improvements, this is your opportunity to lead in a high-impact, people-first role.

Why You’ll Love Working at Smyth

At Smyth, you’re more than your job title — you're a valued member of a supportive and forward-thinking team. We believe great work happens when people feel appreciated, empowered, and inspired. That’s why we offer:

• Comprehensive Benefits: Medical, dental, and vision insurance
• Life & Disability Coverage: Company-paid short- and long-term disability and life insurance
• Financial Security: 401(k) with company match
• Flex Spending Accounts: Medical and dental care FSAs
• Work-Life Balance: Generous vacation, paid holidays, and PTO
• Wellness Matters: Health & wellness programs and resources
• Investing in You: Tuition reimbursement and ongoing learning opportunities

You'll also work in a collaborative, positive environment where your ideas are welcomed, and your contributions truly make a difference.

Your Impact as a Customer Service Manager

You’ll be the driving force behind a responsive, solutions-focused customer service team. Responsibilities include:

• Leading and mentoring a high-performing customer service team
• Creating a positive, can-do team culture focused on growth and collaboration
• Partnering with internal departments to ensure we exceed customer expectations
• Identifying improvement areas and leading short- and long-term solutions
• Driving Lean and continuous improvement initiatives
• Managing departmental budgets and overseeing service-related purchases

What We’re Looking For

We’re looking for someone with a service-first mindset and proven leadership skills. To succeed in this role, you should have:

• Associate degree or equivalent (required)
• 4+ years of experience in a customer-facing service management role (required)
• Experience in printing industry (required)
• Previous success developing and leading customer service programs (required)
• Strong communication, coaching, and collaboration abilities
• Experience with Lean Manufacturing and ISO/BRC quality systems (preferred)

Ready to Take the Next Step?

If you're ready to make a difference, grow your career, and join a team that values innovation and excellence, we want to hear from you!

Apply today and be part of a company where your leadership, ideas, and customer-first mindset will thrive.