Join the Certified Assessment Solution Team

Certified Assessment Solutions is a forward-thinking company specializing in product testing and customer service enhancement. We partner with brands across various industries to ensure their products meet the highest standards of quality, usability, and consumer satisfaction before reaching the market.

Our core services include structured product testing programs using real-world consumers, detailed performance evaluations, and actionable reporting. We help companies uncover strengths, identify flaws, and gather authentic user feedback that drives product development and innovation.

In addition to product testing, we offer customer service analysis and improvement strategies. Through mystery shopping, service audits, and customer satisfaction tracking, we help businesses elevate their service standards, build loyalty, and deliver exceptional experiences at every touchpoint.

What We Do

Product Testing: Recruit and manage panels of qualified testers to evaluate consumer products and provide comprehensive performance and satisfaction reports.
Customer Experience Audits: Assess front-line customer service interactions across channels and provide targeted recommendations for improvement.
Market Insights: Collect and analyze feedback to guide product enhancements and service delivery decisions.
Training & Development: Offer tailored training sessions to equip teams with tools and techniques for delivering exceptional customer service.