Onboarding Specialist

MLGW is the nations largest three-service municipal utility, serving over 440,000 customers representing diverse backgrounds. Since 1939, MLGW has met the utility needs of Memphis and Shelby County residents by delivering reliable and affordable electricity, natural gas, and water service. We provide a full range of customer-oriented services, including a major role in the economic development for our customers.

MLGW recognizes that our greatest assets are our employees and value diversity, equity, and inclusion. We are committed to providing opportunities for career growth, training, and development. MLGW offers competitive benefits including PTO, pension and 457B retirement plan. We are dedicated to corporate social responsibility through community volunteerism and giving.

MLGW is an equal opportunity employer and does not discriminate because of race, color, religion, sex, sexual orientation, gender identity, age, national origin, genetic information, disability, protected veteran status, or any other status protected by law. No information obtained in this application is intended to be used for such discrimination.

JOB PURPOSE :
The Onboarding Specialist supports recruitment by creating a positive onboarding experience and coordinating new-hire activities, including maintaining the new-hire tracker, assisting with orientation, and completing onboarding paperwork.

ESSENTIAL FUNCTIONS :
Serve as the primary onboarding contact for internal and external candidates and answer HR-related questions. Manage multiple onboarding tasks simultaneously. Coordinate payroll setup and IT access to ensure employee readiness before the first day. Maintain accurate onboarding records and communicate updates to hiring managers and HR partners. Build professional employee relationships, identify improvement opportunities, and recommend solutions using onboarding survey feedback. Track temporary employee recruiting with staffing agencies and assist with the onboarding process for interns, co-ops, and high school career programs. Track recruiting programs monthly, quarterly, and annually. Track referral, retention, relocation, and sign-on bonus programs. Handle reference checks and verify employment status, drug screens, health confirmations, and background checks. Support I-9 compliance audits and completion of internal forms, including PAF and State of Tennessee job forms. Monitor the applicant tracking system to support an efficient hiring process. Support HR education, training, and outreach efforts. Perform other duties as assigned.

LICENSES AND CERTIFICATIONS
A valid driver's license from state of residence is required.

EDUCATION
Bachelors or associate degree in Human Resources, Business Administration, or a related field preferred, or a high school diploma required.

EXPERIENCE
02 years with a bachelors degree, 6 years with an associate degree, or 8 years with a high school diploma. Basic knowledge of talent acquisition principles, practices, and procedures is required.

ADDITIONAL INFORMATION
Requires proficiency in Microsoft Office, strong organizational and written communication skills, and a customer-focused, action-oriented approach. Work is primarily office-based and sedentary, with brief standing or walking, exertion of up to 20 pounds, and dexterity to operate office equipment.

THIS LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY.