Customer Service Rep

Join Our Team as a Customer Service Rep at Superior Trailer!

Are you passionate about providing exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced environment where no two days are the same? If so, we want you to join our team at Superior Trailer in Richmond, VA. As a Customer Service Rep, you will have the opportunity to interact with customers, solve problems, and contribute to the overall success of our company.

Duties/Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and provide helpful and accurate information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
• Maintains overall continuity of paperwork, including finance applications, sales contracts, customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Plan and schedule service appointments
• Check in parts and inventory, receive PO’s
• Assist in maintaining the general organization and professional appearance of the entire facility, which may include, maintain in-stock products, restocking shelves, organizing products, and maintaining a clean environment
• Process POS (point of sale) purchases, managing a cash drawer, taking in daily cash, check and credit card transactions
• Carry out other store administrative tasks as directed by the General Manager.
• Performs other related duties as assigned.
• Monthly inventory counts

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Service-oriented and able to resolve customer grievances.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Understanding of clerical procedures and systems such as recordkeeping and filing.
• Ability to work independently, prioritize and multitask.
• Must have reliable transportation
• Notary Public, a plus
• Bilingual, a plus
• Dealers License (may be obtained during employment)
• Order Taking
• Service Sales
• Customer Service Management

Education and Experience:

• High school diploma or equivalent (GED)
• 2-3 years relevant work experience preferred.
• Two years administrative experience preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Lifting, standing, bending, or reaching, is required.
• Must be able to lift up to 25 pounds at times.

If you are a driven individual with a passion to deliver excellent customer service, we would love to hear from you.

We are an equal opportunity employer.