Assistant Store Manager

At A Glance

Meta Lab Retail is transforming how people connect with technology in hightraffic, premium shopping environments in the American Dream Mall. Our team will bring Meta Smart Glasses and Quest mixedreality experiences to life through interactive demos and engaging, handson customer moments.

As the Assistant Manager, you’ll partner closely with the Store Manager to support and develop a highperforming retail team while keeping daily operations running smoothly. You’re someone who enjoys solving problems, communicating clearly, and creating a space that feels organized, welcoming, and customerready. In this role, you’ll help coach the team, maintain strong operational flow, and look for opportunities to improve processes and performance. You’ll also play a key part in supporting handson demos that help customers explore our wearable and mixedreality products and see how they fit into their lives—bringing the Meta brand to life through an engaging and immersive instore experience.

You must have full availability for training, which is expected to be mid-May. The targeted open date is early June.

What You'll Do

Manage the overall operation of the location including but not limited to, opening, and closing, inventory management, logistics, retail technology, Point of Sale, cash handling & weekly and daily report outs on operational performance

Develop and execute various operational strategies to streamline operational processes within the retail store

Be the boots on the ground in partnership with Meta’s tech team to ensure all customer experiences are working correctly and maintained

Support the Retail Manager in performance management of the team

Lead person when the Store Director is not present

Expert in our client’s industry leading products, sold in the retail store

Other tasks as assigned by management

What You'll Bring

Experience and Education:

High School Diploma or equivalent required

3+ years of retail management experience required

3+ years customer-facing experience in retail required

Skills and Attributes:

Exemplary interpersonal communication skills including soft, written, verbal and conflict resolution

Ability to build and foster business relationships at multiple levels and independently

Ability to show patience, tact and remain calm under pressure

High level of initiative and self-motivation with a continued drive to learn

Strong time management and organizational skills

Ability to practice good judgment in analyzing information, strategic/critical thinking and decision making

Fluent in Google Workspace Suite & Office 365 including Outlook, Excel & PowerPoint

Flexible availability with the ability to be on-call as needed

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, employees are required to:

Engaging with customers while talking, standing, walking, and conducting demos of our client’s product which includes repetitive use of hands, arms, legs and grasping

Frequently lift and carry up to 25 pounds

Occasionally lift and carry up to 50 pounds

Continuous hand/eye coordination and fine manipulation

Candidates should be able to work comfortably with a variety of lighting conditions, including occasional flashing or contrasting light patterns