Property & Casualty Insurance Representative

Join Our Team as a Property & Casualty Representative – State Farm Agent Team Member!

Position Overview

We are seeking a detail-oriented and customer-focused Insurance Producer to assist with daily agency operations and provide quality service to our clients. This role focuses on processing policy changes and payments, handling client requests, and ensuring smooth administrative processes within the agency.

This position is with a State Farm independent contractor agent, not with State Farm insurance companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.

Selected candidates are expected to remain current in product changes, licensing, technical developments, and continuing education.

Office Environment

Our small, established office fosters a collaborative and supportive atmosphere where teamwork and mutual respect are highly valued. We pride ourselves on serving a loyal base of existing clients, allowing team members to focus on meaningful, relationship-driven work without unrealistic production quotas. Team members must be comfortable working alone and utilizing available resources to meet client needs efficiently. If you are seeking a balanced environment that honors experience and prioritizes quality service, this is the place for you.

Nice to Have Skills:

•  Illinois State Licenses for Property/Casualty and Life/Health
•  Experience working in insurance agency for an independent contractor agent

Company Information:

We are a well-established State Farm agency with over 40 years of trusted experience in the insurance industry. Our agency is dedicated to serving property and casualty customers by providing personalized advice and helping them make informed decisions about their coverage options. With a strong commitment to integrity and customer care, we strive to protect what matters most to our clients and build lasting relationships within the community. Join our team and be part of a reputable agency that values expertise, trust, and service excellence.

Key Responsibilities

Client Support

      Serve as a point of contact for client inquiries via phone, email, and in-person

      Assist clients with policy questions, billing inquiries, coverage details, and premium explanations

      Provide timely, friendly, and professional customer service

      Assisting clients who have experienced damage to their home or car and explain claims handling

Policy Servicing

      Process policy changes, documentation, and cancellation

      Send out policy documents, certificates of insurance, and ID cards

      Follow up with clients on missing information or required updates

      Prepare quotes, applications, forms, and other documentation

Administrative Duties

      Maintain accurate and up-to-date client records and notes in agency systems

      Scan, file, and organize digital and physical records

      Track tasks, follow-ups, and deadlines to ensure timely completion

      Support compliance with agency procedures and insurance regulation

      Manage social media accounts by scheduling and creating posts that follow the compliance guidelines 

Qualifications

      Prior experience in customer service, or insurance preferred

      Property & Casualty license (or willingness to obtain) 

      Excellent interpersonal andcommunication skills (verbal, written, and listening)

      Excellent organizational skills

Skills & Attributes

      High attention to detail and accuracy

      Dependable and able to manage routine processes efficiently

      Problem-solving skills with a proactive and resourceful approach

      Self motivated with the ability to work independently and as part of a team
Compensation & Benefits

      $18-25 Hourly, Plus Bonus/Commission. Bonus based on products sold to new clients with no minimum production limits.

      Paid time off

      Training and growth opportunities(including licensing support if applicable)
 

Work Environment

      In-person office role

      Structured, process-driven workflow

      Stable, supportive work environment

DEI Statement:

We are committed to creating a diverse, equitable, and inclusive workplace where all employees feel valued and respected for their unique perspectives and contributions.

EEO Statement:

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law