BMW Warranty Administrator - The Wyler Collection, Dublin

Job DetailsJob Location: 73-Dublin BMW_Mini - Dublin, OH 43017The Wyler Collection, BMW, Dublin is seeking a highly motivated Warranty Administrator to join our team.

Key Responsibilities

Review repair orders (ROs) for BMW warranty eligibility (New Vehicle Limited Warranty, CPO, Maintenance Programs)

Code and submit claims via BMW systems (e.g., DCSnet/KeyReader/Warranty Vehicle Inquiry)

Validate labor operations using BMW flat rate manuals and KSD labor times

Ensure technician stories, diagnostics, and test plans meet BMW documentation standards

Verify proper use of PuMA cases when required for complex repairs

Track submitted claims, resolve rejects, and resubmit with corrections

Post warranty payments and reconcile schedules in the DMS

Monitor and reduce BMW warranty receivables aging

Audit closed ROs to ensure compliance with BMW NA policies

Communicate with service advisors and technicians to correct documentation gaps

Stay current on BMW Service Information Bulletins (SIBs) and warranty updates

Key Skills

Warranty policy interpretation (BMW-specific)

Analytical review of ROs and technician documentation

Strong follow-up and problem resolution

Accurate, high-volume data entry

Performance Metrics (KPIs)

BMW claim acceptance rate (%)

Days to claim submission (target: ≤ 2–3 days post-close)

Warranty receivables aging (target: 30 days)

Debit/chargeback rate

QualificationsQualifications

2+ years BMW or European brand warranty experience preferred

Strong knowledge of BMW NA warranty policies and procedures

Experience with BMW systems (DCSnet, AIR, KeyReader)

Proficiency with dealership DMS (Tekion)

High attention to detail and strong organizational skills