Helpdesk Technician

Job Title: Helpdesk Technician

Location: Ravenswood, WV
Schedule: Monday–Friday, 8:30 AM – 5:00 PM (with occasional overtime and emergency support)

About Advantage Technology

For more than 20 years, Advantage Technology has been the go-to IT partner for organizations that expect excellence. We design, build, and maintain advanced infrastructure for businesses, schools, and government agencies throughout the Mid-Atlantic — taking on the most complex and demanding Microsoft environments our clients can throw at us.

We’re looking for a Helpdesk Technician in Ravenswood, WV who is ready for that level of challenge. This is an onsite position where every day brings new projects, new installations, and new technical puzzles to solve. No two days are the same — and that’s exactly how we like it.

If you’re at the top of your game in Microsoft systems engineering and want to work where your skills will be pushed and respected, this is the pinnacle of your profession.

 Position Overview:
We are seeking a reliable and customer-focused Helpdesk Technician to support a client in Ravenswood, WV. This role is ideal for someone with strong foundational IT skills who enjoys troubleshooting, problem-solving, and providing excellent end-user support in a professional environment.

 Key Responsibilities:

• Provide Level 1 / Level 2 technical support for end users
• Troubleshoot and resolve hardware and software issues on PCs and related devices
• Assist users with Microsoft products, including Office 365 applications
• Diagnose and resolve printing and peripheral device issues
• Support basic networking and Wi-Fi connectivity problems
• Perform system setups, installations, and basic configurations
• Document issues, resolutions, and updates in ticketing systems
• Escalate more complex issues when necessary
• Provide occasional support for basic server-related tasks
• Maintain a high level of customer service and professionalism

Required Qualifications:

• 1–3 years of experience in IT support or helpdesk roles
• Strong knowledge of Windows operating systems
• Experience with Microsoft Office / Microsoft 365 environments
• Basic understanding of networking concepts (TCP/IP, DHCP, DNS, Wi-Fi)
• Experience troubleshooting printers and common office hardware
• Strong problem-solving and communication skills
• Ability to manage multiple tasks and prioritize effectively
• Reliable transportation and ability to work onsite in Ravenswood, WV

Preferred Qualifications:

• Associate’s degree in Information Technology or related field (or equivalent experience)
• CompTIA A+ or similar certification
• Experience with ticketing systems and remote support tools
• Basic familiarity with Active Directory and user account management

Additional Requirements:

• Ability to work occasional overtime or respond to emergency support needs
• Strong attention to detail and documentation practices
• Professional demeanor when interacting with end users