Store Manager

Store Manager
Status: Non-Exempt
Reports To: District Manager

The Store Manager is responsible for the overall leadership, performance, and daily operations of an assigned JB Hawks retail location. This position is accountable for staff development, sales growth, financial performance, customer service excellence, regulatory compliance, and maintaining Company standards.

This is a non-exempt position. Store Managers are generally scheduled to work approximately 45 hours per week, consisting of 40 regular hours and up to 5 overtime hours, based on business needs.

JB Hawks provides this description to outline the essential mental and physical duties of the role. The responsibilities listed below represent the primary functions of the position but are not intended to be all-inclusive.

Outgoing personality with strong customer service skills
Self-motivated with the ability to lead by example
Retail sales and supervisory experience preferred
Proficiency in Microsoft Outlook, Word, and Excel, including email communication, document creation, and basic spreadsheet reporting
Ability to effectively use point-of-sale (POS) systems, lottery systems, and retail inventory management systems
Ability to learn and utilize Company software platforms and reporting tools
Legally authorized to work in the United States
Reliable transportation
Ability to communicate effectively in English (verbally and in writing)
Ability to supervise, train, and perform all duties of the Sales Associate position
Ability to work a flexible schedule, including evenings, weekends, and holidays

Leadership & Supervision:
Recruit, interview, hire, train, and retain positive and productive employees
Maintain an open-door policy and promote a respectful, team-oriented culture
Assign tasks and delegate responsibilities to ensure efficient store operations
Conduct and document employee performance evaluations in a timely manner
Coach and develop team members to encourage growth and promotional opportunities
Schedule employees within Company guidelines to maximize customer service and operational efficiency
Conduct quarterly store meetings covering safety, policy updates, sales initiatives, and Company communications
Ensure compliance with Company policies, safety procedures, and loss prevention standards
Promote workplace safety and ensure employees follow all required safety procedures
Monitor the work environment to ensure compliance with all applicable federal, state, and local laws and regulations

Operations & Store Standards:
Maintain store cleanliness, organization, merchandising, and inventory standards
Conduct regular store walks and follow up on identified issues
Receive and verify vendor deliveries accurately
Monitor and enforce proper cash handling procedures
Complete required reports and operational documentation accurately and timely
Perform daily cigarette and lottery inventory counts for accuracy
Complete required tobacco and cigarette surveys as scheduled

Financial Management:
Analyze daily sales and expense reports and take appropriate action to improve performance
Safeguard and properly account for all Company funds
Monitor register transactions to ensure accurate sales, payments, and recordkeeping
Perform financial analysis necessary to support store profitability

Exercise sound judgment and make independent decisions
Maintain professionalism and composure when addressing employee or customer concerns
Multitask and prioritize effectively in a fast-paced retail environment
Accurately complete paperwork and administrative responsibilities

Stand, walk, bend, stoop, and twist for extended periods
Work in varying temperature conditions throughout the year
Continuous use of hands for grasping, reaching, and handling merchandise
Climb ladders as needed
Lift and/or carry up to 50 pounds

Operate point-of-sale registers, lottery systems, credit card machines, security systems, and related retail equipment
Maintain store property and equipment to ensure a safe and efficient shopping experience

Store Managers are generally scheduled to work approximately 45 hours per week, consisting of 40 regular hours and up to five (5) overtime hours.

Store Managers are authorized to work up to five (5) hours of overtime per week without prior approval. Any overtime beyond five (5) hours per week must receive advance approval from the District Manager.

Overtime compensation will be paid in accordance with applicable federal and state wage and hour laws.

Work schedules may vary based on business needs and may include evenings, weekends, and holidays.

Benefits

Group health, vision, dental, and life insurance

Paid Time Off

Annual Management Retreat

Quarterly bonuses up to $1000.00

Sales bonuses

This job description describes the general nature and level of work performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, or qualifications. Job duties and responsibilities may change with or without notice based on business needs.

Compensation details: 0 Yearly Salary

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