Transportation Operations Manager (Passenger Transit)

Director of Transportation

Position Summary

Hope Network is seeking an experienced Director of Transportation to lead and oversee all passenger transportation operations in West Michigan. This role is responsible for the strategic and operational leadership of our bus transportation services, fleet management, compliance, safety, budget oversight, and transportation staff.

We are specifically seeking candidates with leadership experience in:

• School bus transportation
• Public transit systems
• Municipal transportation
• Paratransit services
• Community transportation programs
• FTA or MDOT-funded transportation operations

Experience transporting people not freight or logistics is essential.

Key Responsibilities

• Direct and oversee daily transportation operations and fleet management
• Lead and supervise transportation staff including drivers and operational personnel
• Ensure compliance with state, federal, DOT, FTA, and MDOT regulations
• Manage and monitor transportation budgets and operational metrics
• Oversee vehicle maintenance coordination and capital planning
• Administer and manage FTA Section 5310 grants and MDOT funding
• Drive continuous improvement in safety, service quality, efficiency, and customer satisfaction
• Represent Hope Network with regulatory agencies, funders, and community partners
• Promote a culture of accountability, safety, and employee development

Qualifications

Required:

• Bachelors degree in Business Administration, Management, or related field (or equivalent experience)
• Minimum five (5) years of leadership experience in passenger transportation operations
• Experience supervising transportation staff or bus drivers
• Demonstrated budget management experience
• Strong knowledge of transportation compliance and regulatory requirements
• Valid drivers license and ability to meet agency driving standards

Preferred:

• Experience with FTA Section 5310 programs
• Grant management and reporting experience
• Public transit or school transportation leadership background
• Experience leading operational change initiatives

Why Join Hope Network?

This leadership role offers the opportunity to:

• Lead transportation services that support individuals with disabilities and barriers to access
• Influence community mobility and social determinants of health
• Partner with executive leadership to drive operational excellence
• Make a meaningful impact across West Michigan communities

Equal Opportunity Employer
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