Customer Service Representative

Position Summary:
We are seeking a Customer Service Representative for an international printing and graphics company. Full training will be provided for this position.

Key Responsibilities:

• Manage and respond to incoming inquiries, quotes, tickets, and orders via phone and email.
• Manage job progress, provide status updates, and resolve issues promptly.
• Provide knowledgeable guidance on printing options, file requirements, and timelines.
• Collaborate with internal departments to meet deadlines and exceed client expectations.
• Act as the primary liaison between clients and production teams to ensure job specifications are clearly communicated and accurately executed.
• Support logistics operations by coordinating inbound and outbound shipments, including carrier selection, routing, and delivery scheduling.
• Maintain detailed and accurate client records in the order management system.
• Troubleshoot and resolve customer concerns with professionalism and urgency.
• Other duties as assigned from time to time.

Requirements:

• Proven background in customer service or account management.
• Strong understanding of print terminology, file formats, and production workflows.
• Proficiency in Microsoft Office and familiarity with print management systems.
• Excellent organizational, verbal, and written communication skills.
• Ability to multitask in a fast-paced, deadline-driven environment.
• Willingness to travel to customer and operational sites as needed.
• Ability to safely lift and handle items weighing up to 25 pounds as needed.