Village Service Representative

Heidi’s Village is seeking a compassionate, professional, and service-oriented Village Service Representative – Clinic to join our team. This role is ideal for someone who is highly organized, thrives in a fast-paced environment, and believes deeply in delivering exceptional service to both people and animals.

As a Village Service Representative, you will help create a welcoming, supportive, and professional experience for rescue partners, clients, visitors, and team members. You will serve as an important first point of contact for the clinic and play a key role in supporting the daily flow of operations while reflecting the values and mission of Heidi’s Village in every interaction.

What You’ll Do

• Welcome visitors, clients, rescue partners, and guests with warmth, professionalism, and compassion

• Answer phones, respond to inquiries, and provide timely, helpful communication

• Schedule appointments and help coordinate clinic-related administrative needs

• Support clinic flow through accurate recordkeeping, scheduling, and general front-desk organization

• Prepare invoices and complete related administrative tasks

• Communicate clearly and compassionately in situations that may be emotional or sensitive

• Help maintain a clean, organized, and welcoming reception environment

• Work collaboratively with clinic and organizational staff to support excellent service and care

• Support a low-stress, humane environment for animals through calm, respectful interactions

What We’re Looking For

• At least one year of veterinary clinic experience or comparable customer service experience in a fast-paced environment

• Strong communication and customer service skills

• Comfort working with a diverse group of people in both routine and emotionally sensitive situations

• Strong organizational skills and attention to detail

• Confidence using computers, scheduling systems, email, and office technology

• Ability to remain calm, professional, and solutions-focused under pressure

• Spanish language skills are a plus

• A genuine commitment to animal welfare, teamwork, and service excellence

Our Culture

At Heidi’s Village, we hire not only for skills, but for culture fit. We are looking for team members who will embrace and reflect our organizational values:

• Commitment – We are dedicated to our mission, our animals, and one another

• Harmony – We work collaboratively and respectfully across teams

• Accountability – We take ownership of our work and follow through

• Respect – We treat people and animals with dignity, empathy, and professionalism

• Trust – We build confidence through honesty, consistency, and sound judgment

• Safety – We prioritize the safety and wellbeing of animals, staff, visitors, and partners

Work Environment

This position works in a veterinary and animal welfare setting that can be busy, emotionally demanding, and at times unpredictable. Team members may be exposed to sick, injured, or distressed animals, urgent situations, and difficult conversations. We are looking for someone who can bring compassion, resilience, professionalism, and emotional maturity to this important work.

Why Join Heidi’s Village?

Heidi’s Village is a mission-driven organization committed to exceptional care for animals and meaningful service to the people and partners who support them. This role is an opportunity to be part of a team that values compassion, collaboration, and excellence in every aspect of our work.