Ecommerce Customer Service & Warehouse Specialist

Ecommerce Warehouse & Customer Service Specialist

Company: eFormed Partners (The Real Grit, Outdoor America, Field & Stream)
Location: Redmond, Oregon
Employment Type: Full-Time
Benefits: Full Health & Welfare benefits package

About Us

eFormed Partners operates a premium outdoor sporting goods ecommerce marketplace including theRealGrit.com, OutdoorAmerica.com, and FieldandStream.com. We are a high-growth ecommerce company combining direct-to-consumer fulfillment with third-party marketplace operations. We specialize in outdoor sporting goods apparel, hunting, fishing, shooting sports, and outdoor recreation equipment for enthusiasts who demand quality gear and exceptional service.

Position Overview

We're seeking a versatile, tech-savvy Ecommerce Warehouse & Customer Service Specialist who thrives in a dynamic, hands-on environment. This is not your typical warehouse role—it's a technology-enabled ecommerce position with tremendous growth potential. You'll be an integral part of our operations team, managing everything from order fulfillment and inventory to customer service and third-party supplier coordination. The ideal candidate combines physical capability of working in a warehouse with technical aptitude, passion for the outdoors with attention to detail, and enjoys variety in their daily responsibilities.

Key Responsibilities

Warehouse Operations & Fulfillment

• Pick, pack, and ship direct-to-consumer orders accurately and efficiently
• Receive, inspect, and process incoming inventory from suppliers
• Maintain organized warehouse operations and inventory accuracy
• Coordinate with third-party suppliers on order fulfillment and logistics
• Navigate shipping logistics across multiple carriers (UPS, FedEx, USPS)
• Handle firearms and ammunition in compliance with FFL regulations and safety protocols
• Perform quality control checks on outgoing shipments
• Maintain clean, safe, and organized warehouse environment

Customer Service & Support

• Respond to customer inquiries via phone, email, and Zendesk ticketing system
• Resolve customer issues related to orders, shipping, returns, and product questions
• Process returns, exchanges, and warranty claims efficiently
• Provide product knowledge and recommendations for outdoor sporting goods
• Maintain positive customer relationships and deliver exceptional service
• Document customer interactions and maintain accurate records

Technology & Systems Management

• Utilize Warehouse Management System (SellerCloud) for inventory and order processing
• Manage orders and product listings across Shopify platform
• Navigate multiple ecommerce systems and marketplace integrations
• Troubleshoot basic technical issues with applications and equipment
• Adapt to new technologies and software platforms as business evolves
• Leverage AI tools and emerging technologies to improve efficiency (preferred)

Marketplace Coordination

• Communicate with third-party suppliers regarding order status and inventory
• Coordinate drop-ship orders and track fulfillment timelines
• Monitor supplier performance and escalate issues as needed
• Assist with vendor relationship management and logistics coordination

Required Qualifications

Physical Requirements

• Ability to lift up to 50 pounds regularly and occasionally up to 75 pounds
• Comfortable standing, walking, bending, and reaching throughout shift
• Capable of working in warehouse environment with varying temperatures
• Manual dexterity for packing, shipping, and handling small parts

Technical Skills

• Proficiency with computers, email, and web-based applications
• Comfortable learning new software platforms and technology systems
• Strong typing skills and attention to detail in data entry
• Basic troubleshooting abilities for common technical issues
• Experience with customer service software (Zendesk or similar) preferred

Experience & Background

• 2+ years experience in warehouse, fulfillment, or logistics operations
• Customer service experience via phone, email, or ticketing systems
• Experience with ecommerce platforms (Shopify, WMS systems, or similar) strongly preferred
• Background in outdoor sporting goods, hunting, or firearms industry helpful
• Valid driver's license and clean driving record
• Must be able to pass background check required for FFL compliance

Preferred Qualifications

• Familiarity with AI tools and emerging technologies
• Experience with inventory management or WMS platforms (SellerCloud, ShipStation, etc.)
• Knowledge of firearms, hunting, fishing, or outdoor recreation equipment
• Previous ecommerce or marketplace operations experience
• Shipping and logistics coordination experience
• Multi-channel customer support experience
• Proven ability to work independently and prioritize multiple tasks

Core Competencies

Technical Aptitude: Quick learner who embraces technology and adapts to evolving systems and tools.

Customer Focus: Genuine commitment to customer satisfaction with excellent communication skills and problem-solving mindset.

Attention to Detail: Meticulous accuracy in order processing, inventory management, and compliance requirements.

Physical Capability: Stamina and strength to handle demanding warehouse responsibilities throughout the workday.

Adaptability: Flexibility to shift between warehouse tasks, customer service, and technology platforms seamlessly.

Outdoor Enthusiasm: Passion for outdoor recreation and sporting goods that translates to authentic customer engagement.

Team Collaboration: Positive attitude and willingness to support team members and contribute to company success.

What We Offer

• Growth Potential: Significant opportunity for advancement in a rapidly growing ecommerce company
• Diverse Responsibilities: No two days are the same—variety in tasks and responsibilities
• Technology Exposure: Hands-on experience with modern ecommerce platforms, WMS, and emerging technologies
• Industry Connection: Work with premium outdoor sporting goods brands and products
• Learning Environment: Develop skills across operations, customer service, logistics, and technology
• Team Culture: Join a dedicated team passionate about outdoor recreation and customer service excellence

Work Environment

This position operates in a warehouse environment with office elements for customer service duties. You'll split time between physical warehouse activities and computer-based customer support and system management. The role requires flexibility, multitasking, and the ability to transition smoothly between different types of responsibilities throughout the day.

Application Process

Interested candidates should submit:

• Current resume highlighting relevant warehouse, customer service, and technology experience
• Brief cover letter explaining your interest in outdoor sporting goods and ecommerce preferred
• References available upon request

eFormed Partners is an Equal Opportunity Employer.

Note: This position requires compliance with federal firearms regulations. Selected candidate must successfully complete background check and meet all FFL requirements.