General Manager & Technical Event Producer

Primary Function

An experienced and people-first leader, the GM will lead a high performing team of technicians, engineers, and event staff who support large and small scale on-campus event and meeting venues. The GM oversees the pre-production and execution of high-quality, live shows and events in the client’s premium event spaces and digital platforms. As a leader in event technology, you will ensure seamless use of advanced audio, video, simultaneous interpretation, lighting, and staging systems to deliver exceptional hybrid, in-person, and digital experiences.

Preferably bilingual in English/Spanish, build stakeholder relationships, guide technical production strategies, orchestrate team performance, and leverage analytics to stay ahead of industry trends. Your leadership will foster collaboration, inspire innovation, and empower your team to deliver exceptional results while contributing to the evolution of the company and client-site operations.

Duties & Responsibilities

• Provide management and organizational expertise in the field of multimedia and live events encompassing all related disciplines such as operational support, performance tuning, capacity planning, and client service, with knowledge of event infrastructure architecture
• Consult with internal stakeholders to create solutions for IRL and hybrid events; Develop recommendations and conclusions from info gathered, and present findings in client meetings
• Work closely with internal departments to build strong client relationships
• Lead the technical team through events and productions, ensuring a high standard of service and quality control; following up with remedial action, RCA reports, and constructive advice when there are discrepancies and lapses in operational standards and expected quality
• Ensure ongoing compliance with client’s global event service policies, procedures, and standards, providing continual improvement on best practices for each service area
• Assist clients in defining technical needs and enhancing services using real-time and daily feedback from service operations
• Participate in developing, building, and establishing standardized workflows, processes, tools, and templates, especially related to IT, AI, and cloud technologies
• Manage and mentor a staff of nine for superior performance. Ensure that the staff is adhering to client requirements and providing outstanding client experiences. Suggest performance goals for the staff that support the overall objectives of the Client and the goals of the company.
• Ensure the Preventive Maintenance Plan is structured and active; supervise the repair program to keep systems functional and document quality standards, system anomalies, operational procedures, reference materials, and project work
• Manage the AV Help Desk using guidelines in ITIL v3 upgrading to v5. Owner of Problem Management, Incident Management, Discrepancy Management, and Request Fulfillment processes.
• Leveraging company resources, lend strategic insights on service standards, productivity, security compliance, and services execution planning. Consider both efficiency and technological advancement during strategic ideation and planning.
• Maintain relationships with representatives from multiple disciplines (including other vendors working at the client’s facility)
• Attend planning meetings and provide weekly, monthly, and special reports
• Provide solutions throughout the engagement and complete other projects as assigned

Skills & Qualifications

• Candidate must be a proven proactive leader, hands-on mentor, and a team player
• An overall understanding of the live program production process is necessary and a keen sense of urgency in solving customer requests to ensure timely resolution is critical
• Demonstrated expertise in analyzing and solving complex technical problems and an interest in developing new strategies
• Excellent written and verbal communications skills and a good listener
• Well organized and capable of handling multiple assignments calmly under pressure
• Demonstrated project and budget management
• Knowledge of state-of-the-art industry multimedia systems and equipment
• Superior knowledge of current industry practices, standards, and procedures relevant to live events and audio-visual service
• Proficient understanding of IT networking and applicable cloud technology, growing knowledge of AI, LLM, and machine learning advancements
• Demonstrated leadership capability and willingness to share knowledge and expertise with others. Capable of coaching managers, mentoring individual contributors, upskilling, managing conflict, and diplomatically sorting challenging situations
• Strong people skills and ability to supervise small teams. Sensitivity and tact in dealing with staff/partners/clients at various levels in a culturally diverse environment
• Candidate must have a commitment to excellence and continuing education

Education & Experience

• 15+ years related work experience in management of live events, video production, broadcast, AV services/IT operations
• 8+ years’ direct supervisory experience of full-time staff required
• Bachelor’s degree in IT, Engineering, Music, Digital Media, or related field required
• AVIXA CTS certification (CTS, CTS-D, and/or CTS-I) preferred
• Commitment to PMP or similar certification preferred
• ITIL Foundation Certification preferred. Expected in the role as part of continuing education.
• Bilingual English/Spanish (French or Portuguese also considered) is preferred

TeamPeople, a division of System One, is an organization dedicated to providing superior customer service. Outstanding customer service encompasses everything from performing the technical, creative and operational aspects of our jobs to the best of our ability, to going the extra mile to assist our customers and colleagues in any way. TeamPeople not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. We respect, value and celebrate the unique attributes, characteristics and perspectives that make each person who they are. We also believe that bringing diverse individuals together allows us to collectively and more effectively address the issues that face our customers. It is our aim, therefore, that our partners, strategies and investments reflect these core values. TeamPeople is dedicated to providing superior customer service and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.