Job Title: IT Support Technician (Manufacturing / Plant IT)
Location: Blythewood, SC
Job Type: Contract (Approx. 12 Months)
Schedule: Fully Onsite | Monday-Friday

We are seeking a hands-on IT Support Technician to support daily IT operations within a fast-paced manufacturing facility in Blythewood, SC. This role will provide first- and second-level technical support to users across the plant, assisting with hardware, software, printers, and basic network troubleshooting.

This position supports hundreds of users across office and production environments and requires someone comfortable working in a manufacturing setting. The ideal candidate has experience in plant IT or industrial environments and enjoys solving technical problems while providing strong customer support.

Responsibilities

Provide technical support through the IT ticketing system for end users across the facility
Troubleshoot desktop hardware, software, and operating system issues
Configure, deploy, and image laptops and desktop computers for new employees
Decommission equipment and prepare devices for departing employees
Troubleshoot and maintain printers, including HP, Xerox, and Zebra printers
Support email setup, file permissions, and general system access issues
Perform basic network troubleshooting, including cabling and connectivity checks
Assist with connecting to network switches using console cables when needed
Support systems including Microsoft Windows, Office 365, Azure, and Oracle

Qualifications

1-3+ years of IT support or desktop support experience
Experience supporting IT systems in a manufacturing or industrial environment preferred
Strong troubleshooting skills with desktop hardware and software
Basic networking knowledge including cabling and connectivity troubleshooting
Experience supporting printers and peripheral devices
Ability to work onsite in a hands-on technical support role
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field preferred

Preferred Experience