Benefits Operation Lead

Title: Benefits Operations Lead

Division: Corporate Human Resources

OT Status: Exempt

Reports to: Director, Total Rewards

Revision Date: 09/10/2025

Management Level / Supervises: Individual Contributor /N/A

Job Classification: 2 Professionals

Job Family Group: Human Resources > Total Rewards

PURPOSE

According to prescribed policies and procedures of the organization including all applicable state, federal and accreditation regulations and reporting to the Director, Total Rewards, the incumbent administers all benefit plans/programs, implements communications, advises employees on programs, and serves as a subject matter expert on the health & welfare benefit programs for N^^. The incumbent will:

• Provides leadership in process and execution of the Companys benefits strategy, serving as a subject matter expert in benefit operations
• Coordinate the implementation, communication, and administration of the organization's health & welfare benefits programs.
• Administer policies and programs to promote overall employee well- being.
• Oversee Retirement, Leave & Accommodation, and Workers Compensation programs.

Benefits Technical Management

• Oversee the workflow of benefits implementation and operations to ensure optimal efficiency and maintain high standards of customer service
• Administer all health & welfare and retirement benefits plans and programs utilizing industry best practices to achieve consistency and standardization
• Oversee administration of the Companys Retirement, Leave & Accommodations, and Workers Compensation programs, policies, and procedures in accordance with applicable federal, state and local laws
• Assists in the resolution of escalated benefits issues and situations
• Provide guidance and support on all aspects of annual open enrollment
• Function as a subject matter expert, assisting with creation and documentation of benefits processes and policies, providing guidance on benefits best practices and advising on potential risks related to benefits decisions
• Identify tactical projects to streamline and optimize benefits administration and management; identify and execute continuous improvement opportunities internally and externally
• Maintain compliance and required reporting for federal and state laws and regulations, including but not limited to: ERISA, IRS, DOL, COBRA, HIPPA, FMLA, ACA and ADA; Identify compliance issues with plan documents, processes & procedures
• Collaborate with internal teams to develop and implement a robust communication strategy that promotes employee understanding and engagement with benefits offerings.
• Cultivate and manage strong relationships with external vendors, brokers, and consultants to ensure service excellence and strategic alignment.
• Provide consultative support within HR and to business units on benefits-related initiatives and policy interpretation.
• Partner cross-functionally with HR Centers of Excellence, HR Business Partners, Finance, Legal, and other departments to ensure cohesive and compliant benefits operations.

Team Development

• Support the Director, Total Rewards in the recruitment, development, and performance management of a high-performing Benefits team; foster a culture of expertise, accountability, and innovation.
  • Mentor and coach team members to build strategic capabilities and enhance service delivery across the organization.
  • Champion initiatives that elevate the role of Benefits within the broader HR strategy, aligning team goals with organizational priorities and employee experience objectives.

• Demonstrated ability to oversee assignments to ensure successful and timely completion
• Demonstrated ability to lead in a collaborative environment, build consensus and promote the exchange of information among team members and across departments
• Highly resourceful and independent; strong problem-solving skills with the ability to manage and resolve ambiguous, confidential, and sensitive situations
• Intermediate ability to analyze and understand data and information quickly; using findings in a structured way to identify options, make recommendations and make robust, defendable decisions
• Solid interpersonal skills, strong strategic orientation and consultative skills; enabling the ability to collaborate
• Ability to provide high quality work utilizing highly developed and effective communication (written and verbal), project management, time management, and collaboration skills.
• Proficiency with / or the ability to quickly learn Microsoft Office Suite, the organization's HRIS and talent management systems, and vendor administration systems
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences Employee Information Guide (EIG), the Code of Conduct, as well as any facility handbook, including but not limited to, corporate compliance, drug free workplace, safe work practices, all federal, state, local regulations and laws.
• Completes all annual education requirements timely, including but not limited to Compliance, Privacy, Security and HIPAA training and exhibits behavior as set forth by the Code of Conduct in the performance of their duties.
• Performs other duties as assigned.

Education: Bachelors degree in Business Administration, Finance, Human Resources or a related field preferred .

Experience: 5+ years relevant experience and demonstrated expertise in the administration of health, welfare, and fringe benefit programs required; Knowledge of regulations to ensure compliance.

Mental: Effective organizational and interpersonal skills including written and verbal communication skills; Self-motivated and directed with the ability to work independently and within a cross-functional team in a fast-paced environment.

Skills: Must have advanced working knowledge of MS Office, HRIS systems and related software applications; Workday experience is a plus. Detail oriented with the ability to prioritize work and accurately complete multiple tasks.

Travel: Minimal

Licensure: N/A

Vision: Normal: Consistent with standard workflow.

With respect to said job description, estimate the daily time spent performing the following activities. Rare ( R) = 0-24%; Sometimes ( S) = 25-49%; Frequent ( F) = 50-74%; Continuous ( C) = 75% plus

R = Climbing R = Stooping Lifting / Carrying; S = 10-25 lbs.

R = Standing R = Pushing R = 26-50 lbs.

C = Sitting R = Pulling R = 51-75 lbs.

R = Walking R = Driving R = 76 plus lbs.

Working Conditions: Remote / Hybrid Office.

Consequences of Errors: Substantial. High monetary responsibility.

Supervision Received: General supervision: Employee generally operates by himself/herself checking with supervisor when in doubt.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, military status, disability, genetic information and/or any other characteristics protected by applicable law.