Computer Technician Technicien-ne informatique

Computer Technician

Competition Number :

Administrative Unit :

Multiservices Centre and Information Technology

Immediate Supervisor :

Assistant-Director, Multiservices Centre and IT

Job Type :

Regular, Full Time (Unionized)

Work Schedule:

35 hours per week

Salary Scale :

Level 6 ( - )

In this document, the masculine pronoun is used without discrimination and only for conciseness
Saint Paul University (1848) is the founding college of the University of Ottawa, with which it has maintained a federated relationship since 1965. Bilingual and on a human scale, it has more than 1,000 students. It offers programs in social communication, counseling and psychotherapy, canon law, public ethics, conflict studies, philosophy, theology, human relations, transformative leadership and spirituality, and social innovation. Saint Paul University offers an environment conducive to professional growth and competitive benefits.

SUMMARY

Under the authority of the Assistant-Director of IT Services, the incumbent ensures the proper functioning of all activities and services related to information technology. The incumbent installs and maintains software, performs preventive maintenance, diagnoses issues with micro-computers, provides recommendations, and ensures the proper functioning of servers, network connections, and IT infrastructure.

SPECIFIC ACCOUNTABILITIES

Provide technical support to users (35%)

• Provide technical assistance to administrative staff, professors, and students;
• Manage user accounts for the network and email;
• Maintain up-to-date inventories of IT equipment;
• Install and repair audiovisual equipment for various activities and events;
• Diagnose software, operating system, hardware, and other technical issues.

Install and update micro-computers and components (25%)

• Install, verify, and update software on micro-computers;
• Troubleshoot micro-computers and related components;
• Recommend, install, and maintain servers and micro-computers.

Maintain IT systems and network environments (15%)

• Maintain core systems (virtual servers, antivirus, backups, network link with the University of Ottawa, web server services, etc.);
• Provide basic assistance for institutional systems (PaperCut, Raiser's Edge, Sage, Event Pro, student network, library labs, financial and HR systems, Kantech, etc.);
• Support the implementation of IT policies and procedures;
• Monitor and support operation of network components (switches, cabling, etc.);
• Test and implement system changes;
• Document installation and user procedures.

Manage the network and its components (10%)

• Ensure continuous service of the University's network infrastructure and servers;
• Recommend, install, and maintain network components;
• Monitor performance, perform backups, diagnostics, and repairs;
• Ensure system and data security.

Analyze, evaluate and improve systems (10%)

• Stay up to date on new technologies.
• Automate and integrate systems requiring programming and the use of development environments;
• Ensure equipment and software are used effectively;
• Identify and promote improvements to enhance IT usage;
• Provide proactive solutions and make recommendations to the supervisor;
• Participate in short- and medium-term strategic IT planning;
• Attend IT Reps meetings and collaborate with University of Ottawa IT services.

IT Training (5%)

• Identify training needs and inform the supervisor;
• Serve as an resource person for users.

Various

• Perform any other related tasks assigned by the supervisor ;
• Note : It is understood that this job description can change periodically because of administrative priorities.
• Overtime: In emergencies, may be required to work evenings and/or weekends.

KNOWLEDGE AND EXPERIENCE

• College diploma in computing.
• Experience in installing, configuring and troubleshooting for micro-computers, computer equipment and software.
• Excellent knowledge of MS Office software, Windows operating systems and knowledge of Apple products.
• Knowledge of SCCM.
• Knowledge of programming and development environments;
• Knowledge of enterprise networks and protocols.
• Knowledge of cybersecurity and protection of sensitive data.

ESSENTIAL QUALITIES

• Bilingualism: French and English, spoken and written;
• Initiative, discernment, and tact;
• Methodical, precise, and rigorous;
• Ability to prioritize and make decisions;
• Ability to listen and advise;
• Teamwork;
• Exemplary customer service and interpersonal skills.

Interested candidates are requested to submit an online application at Job Openings (ustpaul.ca) by March 22, 2026 at 11:59 p.m.

We thank all applicants for their interest in this position. We will be contacting only those candidates who have been chosen for the next step of the selection process.

We are committed to ensure employment equity and we encourage the participation of all individuals eligible to work in Canada. If your application is successful and you require accommodation during the selection process, please notify us if you are contacted for an interview. Your personal information is protected under the provisions of the Privacy Act.

Titre du poste :

Technicien(ne) en informatique

Numero de concours :

Unite administrative :

Service de l'informatique

Superieur immediat :

Assistant-Directeur, Service TI & Centre Multiservices

Type d'emploi :

Permanent, temps plein (syndiqu e)

Horaire de travail :

35 heures par semaine

Echelle salariale :

Niveau 6 ( $ - $)

Le masculin est utilise sans aucune discrimination et dans le seul but d'alleger le texte.
L'Universite Saint-Paul (1848) est le college fondateur de l'Universite d'Ottawa, avec laquelle elle a conserve un lien de federation depuis 1965. Bilingue et a echelle humaine, elle compte plus de 1000 etudiants ; elle offre des programmes en communications sociales, counseling et psychotherapie, droit canonique, ethique publique, etudes de conflits, philosophie, theologie, relations humaines, leadership transformatif et spiritualite et innovation sociale. L'Universite Saint-Paul offre un environnement de travail propice a l'epanouissement professionnel et des avantages sociaux competitifs.

RESUME DES FONCTIONS

Sous l'autorite de l'Assistant-directeur du service de l'informatique, le/la titulaire assure le bon fonctionnement de l'ensemble des activites et services lies aux technologies de l'information. Il/elle installe et maintient les logiciels, effectue la prevention, realise des diagnostics sur les micro ordinateurs, formule des recommandations et veille au fonctionnement des serveurs, du reseau et de l'infrastructure technologique.

FONCTIONS PRINCIPALES

Assurer le support technique aupres des utilisateurs (35%)

• Offrir de l'assistance technique au personnel administratif, aux professeurs et aux etudiants ;
• Gerer les comptes d'usager pour le reseau et le courrier electronique ;
• Tenir a jour les inventaires de l'equipement informatique ;
• Installer et reparer l'equipements audiovisuel pour diverses activites et evenements ;
• Diagnostiquer divers problemes de logiciels, materiels et systemes.

Installer et mettre a jour les micro ordinateurs et leurs composantes (25%)

• Installer, verifier et mettre a jour les logiciels et le materiel ;
• Resoudre les problemes lies aux micro-ordinateurs et leurs composantes ;
• Recommander, installer et assurer l'entretien des serveurs et des micro-ordinateurs.

Assurer le fonctionnement des logiciels reseau et de l'environnement informatique (15%)

• Maintenir les systemes principaux (serveurs virtuels, antivirus, sauvegardes, lien reseau avec l'Universite d'Ottawa, serveur web, etc.). ;
• Fournir un soutien aux systemes institutionnels pour les service administratifs, academiques et de recherche (PaperCut, Raiser's Edge, Sage, Event Pro, Kantech, etc.)
• Appliquer les politiques d'utilisation des systemes informatiques ;
• Surveiller et soutenir les composantes reseaux (commutateurs, cablage, etc.) ;
• Tester et mettre en uvre les changements ;
• Rediger des procedures d'utilisations et d'installation.

Gerer le reseau et ses composantes (10%)

• Assurer un service continu de l'infrastructure reseau et des serveurs de l'Universite ;
• Recommander et installer les composantes du reseau ;
• Surveiller la performance, effectuer les sauvegardes, les diagnostics et les reparations ;
• Assurer la securite des systemes et des donnees.

Analyser, evaluer et ameliorer les systemes (10%)

• Suivre les nouvelles technologies ;
• Developper, automatiser et integrer des systemes necessitant la production et la validation de code (ex. Python, PowerShell, ASP.NET) pour optimiser les processus TI ;
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