Help Desk Technician

Our client, a professional services firm in Hackensack, NJ is seeking a Help Desk Technician to join and support its four-person Help Desk team. This role is responsible for providing technical support across the organization, assisting staff with hardware, software, and mobile device issues while maintaining excellent customer service and technical documentation.

Key Responsibilities

• Provide technical support for hardware, software, and mobile devices

• Troubleshoot and resolve issues related to Microsoft Windows 11 and Microsoft 365 applications (Outlook, Word, etc.)

• Support and assist with video conferencing platforms such as Microsoft Teams and Zoom

• Maintain equipment inventory and technology assets

• Document support requests and resolutions within the firm’s ticketing system

• Ensure adherence to internal IT procedures and documentation standards

• Collaborate with team members to provide efficient technical support

• Travel periodically to other firm offices as needed for support or office expansions

• Provide occasional schedule flexibility to cover planned or unplanned PTO

Qualifications

• Strong experience supporting Windows 11 environments

• Experience with Microsoft 365, particularly Outlook and Word

• Experience with iManage document management system strongly preferred

• Excellent customer service, communication, and troubleshooting skills

• Ability to work independently and within a team environment

• Strong attention to detail and documentation practices

• Ability to quickly learn new technologies and systems

Preferred Qualifications

• Experience working in a law firm or professional services environment

• Associate’s or Bachelor’s degree in Information Systems, IT, or related field (or equivalent work experience)