Help Desk Technician

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Job Title:

Help Desk Technician

Department:

Health System Shared Services | Desk Top Support

Job Description

Responsible for receiving, resolving, escalating, and monitoring customer issues/requests. The Help Desk Technician provides immediate assistance and problem resolution, whenever possible, for service inquiries concerning utilization and information regarding all OSUMC computer systems applications, telephony and paging systems, personal computers and peripherals. Critical tasks performed by this area also includes communicating, tracking and reporting computing environment outages.

Work Schedule: Monday through Friday 7:00 a.m. - 3:30 p.m.

Minimum Qualifications

High School diploma or GED and 1 year Help Desk/Operations experience. Must possess excellent phone based communication skills; Working knowledge of and experience with desktop hardware and peripheral units or components and their connectivity in a wired or wireless environment, PC and computer terminology, computing technologies, PC operating systems and applications, is required; Working knowledge of and experience with Microsoft Operating Systems and Microsoft Office products is preferred; Prior experience in a direct customer service role via the telephone is preferred; Industry certifications are a plus.

Additional Information:

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.

• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.

• Paid vacation and sick leave, including short and long-term disability and paid parental leave.

• Get the most out of the Public Service Loan Forgiveness program.

• And much more!

Location:

Ackerman Rd, 670 (2433)

Position Type:

Regular

Scheduled Hours:

40

Shift:

Varying Shifts

Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home ( ) section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions ( ) .

The university is an equal opportunity employer, including veterans and disability.

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The Ohio State University sets the stage for academic achievement and innovation. It's where friendships are forged, tradition is brought to life and a better global community is built. Our mission is as clear today as it was 150 years ago: to illuminate a pathway to education, research and health care that creates vibrant futures.

Faculty and staff build the incomparable Buckeye spirit through collaboration, a strong sense of community and an unwavering commitment to excellence. Our strength comes from our ability to bring out the best in people and learn from Buckeyes of all backgrounds, passions and talents.

Ohio State is a dynamic community where opportunity thrives and individuals transform themselves and their world. Positions are available in countless fields and specialties.

Ohio State is a top-20 public university, and its Ohio State Wexner Medical Center is one of America's leading academic health centers.

Eligible Ohio State employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance for employees and their dependents, and state or alternative retirement options with competitive employer contributions.

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