Customer Service Assistant 2

What You Will Do at ODM:

Office: Chief of Staff

Classification: Customer Service Assistant 2 (PN 20102519)

Job Overview:

The Ohio Department of Medicaid (ODM) is seeking experienced customer service professionals. As a Customer Service Assistant 2, your responsibilities will include but are not limited to:

• Handling calls and tickets, processing inquiries from providers, and giving answers and information
• Directing callers to appropriate helpdesk
• Transferring calls/tickets and escalating calls/tickets to Call Center Lead or ODM support areas as needed
• Supporting providers with log in authentication
• Using a computer to manage data, verify information, log calls, and create reports and correspondence

9 mos. trg. or 9 mos. exp. in office practices & procedures; 9 mos. trg. or 9 mos. exp. in public relations or customer service that included techniques for handling difficult people; 9 mos. trg. or 9 mos. exp. in typing, keyboarding, data entry or word processing; 9 mos. trg. or 9 mos. exp. in operation of personal computer.

• Or equivalent of Minimum Qualifications for Employment noted above.

Job Skills: Customer Service

Technical Skills: Data Entry

Professional Skills: Listening, Problem Solving, Customer Focus, Verbal Communication, Written Communication