Medical Branch Coordinator

Medical Branch Coordinator
? Columbus, OH
? $19 per hour
? MondayFriday | 9:00 AM 5:00 PM
? Temporary Assignment

Kelly is partnering with a healthcare organization in Columbus, OH to hire a Medical Branch Coordinator . In this role, you will serve as a key point of contact for patients and caregivers, helping coordinate equipment needs, answer questions, and ensure a supportive experience throughout the patient journey.

About the Role

If you believe healthcare should feel human, this role puts you right at the center of that mission. Branch Coordinators often serve as the first and most consistent point of contact for patients and their caregivers. Whether in person or over the phone, you'll provide responsive service and help coordinate essential equipment and services that support patient recovery and care.

Key Responsibilities

Serve as the first point of contact for patients visiting the branch, creating a welcoming and supportive environment
Answer inbound calls, provide information, and resolve common patient questions or concerns
Coordinate with the branch team to support timely equipment delivery for patient needs
Work closely with sales teams and referral sources to gather documentation and secure health plan authorizations
Ensure compliance with insurance guidelines and documentation requirements
Review patient accounts to help maximize health plan benefits and accelerate access to equipment
Follow up with patients to confirm satisfaction and address any additional needs
Support branch operations and assist with additional responsibilities as assigned

What We're Looking For

High school diploma or equivalent
At least 12 years of experience in an office environment, healthcare setting, or call center
Strong customer service and communication skills
Experience using multi-line phone systems
Intermediate computer skills and ability to manage multiple systems
Dependable, adaptable, and eager to learn
Strong time management and organizational skills

This role is performed in an office setting with moderate noise levels and typical office equipment use. The position requires frequent sitting, standing, walking, and computer use. Occasionally lifting or moving items up to 40 pounds may be required.

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your lifejust ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.