Unit Coordinator / Medical Office Coordinator Cardio, Pulmonary, Neurology & Sleep Disorders

Unit Coordinator / Medical Office Coordinator a" Cardio, Pulmonary, Neurology & Sleep Disorders
Job Ref: 33958
Category: Clerical & Administrative Support
Location: 133 Old Road to Nine Acre Corner, Concord, MA 01742
Department: Cardiology
Schedule: Full Time
Shift: Day shift
Hours: 0700-1530
Pay Range: $18.00 - $22.00 per hour

Schedule: Monday, Tuesday, Wednesday | 7:00 AM - 3:30 PM | 24 hrs per week.

Join our healthcare team as a Unit Coordinator / Medical Office Coordinator supporting our Cardio, Pulmonary, Neurology, and Sleep Disorders departments. In this role, you will be the welcoming first point of contact for patients, visitors, and physicians while helping ensure smooth daily operations within the department.

Reporting to the Director of Cardio/Pulmonary/Neurology/Sleep Disorders, this position is responsible for greeting patients, managing incoming calls, and assisting with medical record processing and administrative support for the 4 East department. The ideal candidate is organized, professional, and committed to delivering exceptional patient service.

Maintaining patient confidentiality in accordance with HIPAA guidelines and demonstrating Service Excellence are essential components of this role.
Key Responsibilities

As a Unit Coordinator / Medical Administrative Coordinator, you will:

Greet patients, visitors, and physicians entering the department in a professional and welcoming manner

Answer and manage multiple department phone lines, directing calls appropriately

Assist with medical record processing and documentation for the 4 East departments

Support department workflow through accurate data entry and record management

Maintain patient confidentiality in compliance with HIPAA regulations

Provide exceptional customer service to patients, families, and healthcare staff

Assist with general administrative and clerical duties to support department operations
Minimum Qualifications
Education

High School Diploma or GED required

Medical Terminology coursework preferred

Coursework related to medical office administration or administrative skills preferred
Experience

One year of experience in a medical office or healthcare environment preferred

Experience with customer service, data entry, or hospital systems such as RIS a plus
Licensure & Certification

None required
Skills & Competencies

Successful candidates will demonstrate:

Strong organizational and multitasking skills

Ability to communicate effectively using medical terminology

Accurate data entry and computer skills

Professional and courteous customer service skills both in person and on the phone

Ability to work effectively in a fast-paced healthcare environment

Ability to manage multiple tasks simultaneously with minimal supervision

Commitment to Service Excellence and patient-centered care

Ability to read, write, and communicate effectively in English

Ability to maintain confidential patient information (HIPAA compliance)
Why Join Our Team

In this role, you will play an important part in supporting the daily operations of multiple clinical departments while helping ensure patients receive a welcoming and efficient healthcare experience. You will work alongside experienced clinical and administrative healthcare professionals in a collaborative environment dedicated to quality care and service excellence.

If you are organized, detail-oriented, and enjoy working in a patient-focused healthcare environment, we encourage you to apply.