Subscription Renewal Specialist

Subscription Renewal Specialist

Pay Range: 22-24 CAD (based on experience)

About the Role

We are seeking a proactive and detail-oriented Subscription Renewal Specialist to join our operations team. This is a key role that sits at the intersection of accounting, sales, and operations, with a focus on managing the full lifecycle of software subscription renewals.

You'll work closely with cross-functional stakeholders to ensure renewals are processed accurately, customer communication is timely and professional, and our internal systems reflect clean data. The ideal candidate has a strong eye for detail, is comfortable engaging with customers via phone and email, and thrives in a fast-paced, high-volume environment.

This is an individual contributor role with potential for future growth into leadership or specialized areas depending on performance and company needs.

Key Responsibilities

• Manage and process software subscription renewals end-to-end
• Review and generate quotes and order forms, ensuring accuracy
• Submit purchase orders and manage communications with vendors and internal teams
• Reach out to customers by phone and email to follow up on renewals and resolve issues
• Coordinate with the Sales, Accounting, and Customer Success teams to maintain accurate deal records
• Assist with monthly revenue recognition tracking and reporting
• Provide backup support for order processing and new account setup as needed
• Participate in cross-training initiatives to reduce knowledge silos
• Help document internal processes to support efficiency and scale

What We're Looking For:

Required Qualifications

• 2+ years of experience in subscription renewals, sales operations, accounting, or a related role
• High proficiency in Microsoft Excel or Google Sheets
• Excellent attention to detail and ability to identify discrepancies across documents or systems
• Strong written and verbal communication skills; comfortable speaking with customers directly
• Ability to work independently and manage multiple competing priorities
• Desire to grow professionally and expand responsibilities over time

Preferred Qualifications

• Experience with Salesforce, QuickBooks, CPQ tools, or similar platforms
• Exposure to SaaS, subscription billing, or recurring revenue environments
• Familiarity with revenue recognition and accounts receivable workflows
• Experience working with Siemens tools or similar quoting systems (a plus, but not required)

Insurance: All full-time regular employees (and dependents) are eligible to get medical, dental, vision coverage.

Retirement Plan: All employees can enroll in the company's RRSP with company matching.

Paid Time Off: All full-time regular exempt employees are eligible for our Discretionary Time Off vacation policy after 90 days from their start date, Discretionary Time Off plan is a non-accrual plan for employees. All full-time regular non-exempt employees are eligible for our Paid Time Off Plan policy after 90 days, Paid Time Off plan is an 3.33 hours accrual per pay period for employees.

Paid Holidays: All full-time employees will receive 8 paid holidays per year. Full-time non-exempt employees receive an extra floater holiday per year.

Paid Sick time: All full-time employees will receive 40 sick hours per year.

NOTE TO STAFFING AGENCIES AND RECRUITERS: Saratech does not accept unsolicited resumes from any external agency for the placement of any position. Unsolicited resumes submitted by agencies and received by Saratech will be considered the property of Saratech and may be contacted and engaged with directly by Saratech. Saratech will not pay a placement fee or any other fees to any third-party agency, firm or recruiter who is not specifically retained with a signed fee agreement by Saratech Human Resources to conduct a candidate search. Please do not forward unsolicited resumes to our website or to any Saratech employee. Saratech will not be responsible for any fees associated with unsolicited resumes.

EQUAL EMPLOYMENT OPPORTUNITY NOTICE: Paydarfar Industries, Inc. dba Saratech is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, protected veteran status, or any other basis protected by applicable federal, state, or local law.