Information Technology Support Specialist

Join the team that powers the City of Gahannas technologysupporting staff, solving problems, and keeping critical systems running smoothly. This role offers the perfect blend of technical challenge, customer interaction, and the opportunity to build real experience across hardware, software, mobile devices, and enterprise tools. If you love troubleshooting, helping people, and working with a wide variety of devices and systems - this is your chance to grow your IT career in a hands-on, high-impact environment!
Starting Salary Range : The starting salary is between the minimum and midpoint of the range ($47,195.20 annually - $57,824 annually). Candidates will start at the minimum of the range unless their skills, experience, education or other factors exceed the qualifications for the position.
To view the job description for IT Support Specialist, .

Any combination of education, training, and experience that provides the required knowledge, skills, and abilities to perform the essential functions of the job. A typical way to qualify is three (3) or more years of information technology or related experience and a bachelors degree in computer science, information systems management, or a related field. Experience with Public Safety is preferred.

Knowledge, Skills, and Abilities

Knowledge of:

• Computers, servers, operating systems, firewalls, fiber optics, virtualized network designs, Wi-Fi client devices and technologies.

• Telephone systems and troubleshooting techniques.
• Project management techniques for hardware life cycle management.
• All computer applications and hardware related to the performance of the essential functions of the job.
• Policies, procedures, rules, and regulations about Information Technology.
• Office practices, equipment, and forms control.

Skill in:

• Providing excellent support to end users, including customer service and high work product quality.
• Analyzing situations and issues independently.
• Thinking logically and exercising technical judgment in troubleshooting computer applications and programs.
• Managing multiple complex projects simultaneously.
• Working with a high degree of accuracy and attention to detail.
• Working in harmony with coworkers and employees from other departments.

Ability to: (Mental and Physical Abilities)

• Use technology and adapt to changes in technology.
• Troubleshoot technology.
• Ability to prepare and maintain records.
• Speak and write effectively, including electronically.
• Establish and maintain effective working relationships with others.
• Communicate effectively.
• Sit regularly, see clearly; hear; read and write; walk; stand; grasp and hold objects; continuously keyboard; and occasionally drive, work at night, or lift moderate objects up to 25 pounds.

Why Gahanna? Named one of the 'Best Hometowns' by Ohio Magazine, Gahanna offers 750+ acres of parkland, vibrant neighborhoods, opportunities for business growth and more! Only eight miles from downtown Columbus and minutes away from the John Glenn Columbus International Airport, Gahanna is a choice location for business and leisure. With a strong emphasis on community, family and fun, Gahanna offers a wide variety of seasonal and special events.