Retail Sales Associate

Sales Associate

Reports To: Store Manager / Assistant Manager
Position Type: Part-Time or Full-Time

Position Summary

The Sales Associate is responsible for delivering exceptional customer service while maintaining a well-stocked, organized, and safe retail environment. This role requires strong product knowledge, a helpful attitude, and the ability to actively assist customers in finding solutions for home improvement, hardware, and outdoor needs.

At Ace Hardware, we are more than just a hardware store. We are part of the community. The Sales Associate role plays a critical role in ensuring every customer feels welcomed, supported, and confident in their purchase decisions. People are what set us apart. They make us the helpful place.

Key Responsibilities

Customer Service

• Greet customers promptly and warmly.

• Actively listen to customer needs and recommend appropriate products and solutions.

• Provide product information, usage guidance, and project advice.

• Resolve customer concerns professionally and escalate issues when needed.

• Promote store services (special orders, key cutting, paint mixing, delivery, etc.).

Sales & Store Operations

• Maintain a strong working knowledge of store products and departments.

• Assist with merchandising, stocking, and facing of products.

• Ensure shelves are fully stocked, clean, and organized.

• Operate point-of-sale (POS) system accurately and efficiently.

• Assist with seasonal resets and promotional displays.

• Accurately accept and fulfill online orders as received in a timely manner.

Inventory Support

• Assist with receiving shipments and checking in merchandise.

• Participate in cycle counts and inventory accuracy efforts.

• Notify management of low stock or damaged merchandise.

Safety & Cleanliness

• Maintain a clean, organized, and safe work environment.

• Follow all safety procedures and store policies.

• Support loss prevention efforts.
   

Complete additional tasks as assigned

Qualifications

Required:

• High school diploma or equivalent (or currently enrolled).

• Strong customer service skills. Candidates should be comfortable helping customers in-person and over the phone.

• Basic math and cash-handling ability.

• Ability to lift up to 50 lbs and stand for extended periods.

• Ability to work flexible hours, including weekends and holidays.

• Work scheduled shifts and have the ability to work varied hours, days, weekends and overtime as dictated by business needs.

Preferred:

• Retail or hardware experience.

• Knowledge of paint, tools, plumbing, electrical, and lawn & garden products.

Core Competencies

• Friendly and approachable demeanor

• Problem-solving mindset

• Team-oriented attitude

• Strong communication skills

• Reliability and punctuality

What We Offer

• Competitive pay

• Employee discount

• Flexible scheduling

• Opportunities for advancement

• Training and product education

• Locally owned, community-focused work environment