Customer Service Specialist I - Maitland, FL (In Office) - Bilingual in Spanish

Start Date: March 16, 2026 Pay: $20.50/hr ($21.50/hr bilingual Spanish)

100% In-Office Call Center Environment - bilingual (Spanish)

Join EMPLOYERS , a fast growing leader in workers' compensation insurance, and help us deliver outstanding customer support to small businesses nationwide!

• Deliver exceptional customer service via inbound/outbound calls, email, and chat
• Answer questions, provide accurate information, and resolve customer issues
• Document interactions and follow established procedures
• Assist customers with online account access and system navigation
• Meet quality and performance goals in a fast-paced environment

• 1+ year call center or office customer service experience
• Strong communication, multitasking, and problem solving skills
• Comfortable working in a structured call center setting
• Proficient with Outlook, Word, Excel, and general PC navigation
• High attention to detail, accuracy, and professionalism
• Bonus: Bilingual English/Spanish, insurance/workers' comp knowledge, experience with cloud-based ACD/CRM or Five9

• Competitive hourly pay + bilingual differential
• Comprehensive benefits package with 401(k) + match
• Engaging, collaborative culture built on integrity, innovation, and customer focus
• Opportunities to grow your skills and build your career

• Must be bilingual in Spanish
• Must be able to work onsite in Maitland, FL , full time
• Must be available without interruption for the first 2 weeks of training
• Minimal travel; mostly sedentary role with standard office equipment

Explore our benefits:

• Deliver exceptional customer service via inbound/outbound calls, email, and chat
• Answer questions, provide accurate information, and resolve customer issues
• Document interactions and follow established procedures
• Assist customers with online account access and system navigation
• Meet quality and performance goals in a fast-paced environment

Compensation details: 20.5-21.5 Hourly Wage

PId439378b5-