Account Program Manager

Account Program Manager Order Management

Vertiv, a global leader in critical digital infrastructure, is seeking an Account Program Manager to lead operational excellence for key accounts. This role is responsible for end-to-end order execution, inventory validation, shipment oversight, and supply chain risk mitigation , ensuring clients receive accurate, timely, and seamless serviVertiv, a global leader in critical digital infrastructure, is seeking an Account Program Manager to lead operational excellence for key accounts. This role is responsible for end-to-end order execution, inventory validation, shipment oversight, and supply chain risk mitigation , ensuring clients receive accurate, timely, and seamless service.

The ideal candidate is a data-driven, detail-oriented professional who collects, analyzes, and interprets operational data to validate inventory levels, identify supply chain risks, and enforce proper procedures and processes. You will serve as the central point of accountability for key accounts , ensuring orders are executed efficiently while proactively mitigating risks, optimizing inventory and production planning, and maintaining compliance with operational standards.

This role demands hands-on experience in tracking orders, analyzing trends, validating workflows, and driving actionable insights to prevent delays, reduce errors, and maintain customer satisfaction across complex supply chain and account operations.

Key Responsibilities

• Manage key client accounts, acting as the primary liaison between customers, internal teams, and supply chain operations
• Track and analyze orders, inventory, shipments, and production schedules to ensure on-time and accurate delivery
• Use data analysis to identify trends, forecast needs, and support operational decisions
• Ensure accuracy of purchase orders, change orders, and invoicing, aligning with account requirements and operational capacity
• Identify operational or supply chain risks, proactively implementing mitigation strategies to maintain service levels
• Provide regular account updates and reporting to clients and internal stakeholders
• Support process improvements for inventory tracking, order management, and shipment coordination
• Collaborate with Planning, Operations, and Supply Chain teams to optimize workflow, capacity, and resource utilization

Minimum Required Qualifications

• Bachelors Degree in Business, Supply Chain, Operations, or related field
• 2+ years of experience in account management or customer-facing operational coordination
• 2+ years of hands-on experience in order management (quote-to-cash lifecycle)
• 2+ years of experience in inventory management, warehouse coordination, or production scheduling
• 2+ years of experience in shipment tracking, logistics coordination, and delivery execution
• 2+ years of experience using ERP systems (Oracle or comparable) for data tracking and reporting
• 2+ years of experience in financial operations support (PO/change order management, invoicing, project closeout)
• 2+ years of experience in risk identification and mitigation within supply chain or account operations

Preferred Qualifications

• Strong data analysis skills and advanced Excel proficiency
• Excellent written and verbal communication skills
• Ability to prioritize multiple accounts and tasks in a fast-paced environment
• Proactive problem-solving mindset
• Data-driven and analytical decision maker
• Detail-oriented and highly organized
• Collaborative and team-focused
• Customer-focused with a strong service orientation
• Adaptable, resilient, and results-oriented
• Takes ownership and accountability for outcomes
• Bilingual (English/Spanish) is a plus

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
• Promote Transparent & Open Communication

At Vertiv, were on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ... . If you are interested in applying or learning more about this role, please visit the companys career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ... . If you are interested in applying or learning more about this role, please visit the companys career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.