Customer Care & Sales Advisor I

Job Description:

IN OFFICE POSITION

At Sparklight, a Cable One brand, we believe in a neighborly approachconnecting people to what matters most. Are you ready to play a key role in this mission?

As Customer Care and Sales Advisor I, youll be the supportive voice and solutions partner for our customers. Whether assisting with billing questions, scheduling service, or guiding product changes, youll build trust by listening empathetically and responding clearly. As you grow in the role, youll handle more complex situationsresolving issues, retaining customers considering disconnecting, and matching their needs with the right products and services. This position blends service and sales skills, focusing on caring for customers, protecting relationships, and demonstrating the value of staying with Sparklight. Every interaction countsfor both the customer and the company.