Sr. Business Analyst, MaaS360

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CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for a Sr. Business Analyst, MaaS360 to manage and optimize the end-to-end mobile device lifecycle and support mobility processes. This position will be Full-Time on an initial two-year contract with potentiality to renew, and Hybrid . With employees expected to work onsite 4 days per week.

Only work authorizations that will not require sponsorship now or in the future will be considered.

What Youll Do

• Analyze and optimize end-to-end mobile device lifecycle (request procurement provisioning reassignment decommissioning surplus)

• Document and improve workflow efficiency

• Identify process gaps and implement controls

• Maintain lifecycle compliance metrics

• Manage business relationships with wireless carriers (e.g., Verizon, AT&T)

• Analyze monthly billing and perform reconciliation

• Identify zero-usage lines and cost optimization opportunities

• Track service activations, suspensions, porting, and plan changes

• Coordinate escalations and SLA adherence

• Support MDM policy governance and change control processes

• Analyze compliance dashboards and reporting metrics

• Coordinate cybersecurity approval workflows for mobile applications

• Monitor enrollment accuracy and policy adherence

• Support audit documentation and regulatory readiness

• Coordinate device procurement and inventory intake

• Ensure asset tagging and system-of-record accuracy

• Facilitate formal handoff between Inventory and MDM teams

• Track device assignment and refresh cycles

• Support executive and priority device handling processes

• Develop mobility performance dashboards (SLA, compliance, aging tickets)

• Conduct cost analysis and forecasting for device refresh programs

• Analyze usage trends and recommend optimization strategies

• Present findings and recommendations to leadership

• Serve as liaison between Mobility, Cybersecurity, Finance, Service Desk, and Inventory

• Lead mobility process review meetings

• Support change management communications

• Align operational practices with organizational policy

What You'll Need

Required:

• 7 years of experience developing and managing project budgets for all technology projects

• 7 years of experience developing pro-forma invoices for cost-reimbursable projects and monthly financial summary reports

• 7 years of experience interfacing with internal accounting departments to ensure proper budgets are used and accounting codes are current

• 7 years of experience developing processes to obtain timely project cost information from accounting systems

• 7 years of strong client skills with the demonstrated ability to communicate effectively throughout all levels of an organization

• 7 years of proficiency in formal project management methods, including internal documentation and external communications

• 7 years of experience with IBM MaaS360, Microsoft Office 365/10, Microsoft Exchange, Windows 10 Enterprise, Active Directory, SMS/SCCM, Citrix, SharePoint, Remotely Anywhere, Dam

• 7 years of experience conducting research for mobile device equipment, accessories, and airtime services; identifying, diagnosing, and resolving problems with mobile devices

• 7 years of experience configuring, testing, and supporting mobile devices (air cards, cell phones, smartphones, tablets); testing iOS (iPhone Operating System) and Android releases

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or ....

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.