Continuous Improvement Manager

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions Essential Functions To identify and deliver service improvement activity across the business through employing process improvement methodologies and the application of innovative thinking. To work with key business stakeholders, and multi-jurisdictional LEAN champions', to build a continuous improvement environment to support an ongoing program of change. To lead and facilitate LEAN/process improvement-based workshops to drive ideas and solutions. To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working To identify trends and process variations as part of establishing a continuous improvement monitoring system To assist in the development and implementation of a best-in-class' continuous improvement strategy To take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls To elicit requirements and drive process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis and workflow analysis To work with other team members and business services departments to devise new support material based on the revised processes, to include training, reporting and systems enhancements. To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance. To ensure the business impact and project objectives/dependencies are identified, reported on and managed at all times. To set up a program, deliver coaching and run projects pan jurisdiction. To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects Education and Experience Required Bachelor's Degree or higher. Minimum accredited Lean Six Sigma Green Belt, preferably Black Belt Minimum 5-7 years proven continuous improvement analytical experience from a similar role, including project management and business analysis. Minimum Physical Requirements General office working conditions Work is performed inside and outside the property with exposure to inclement weather (heat/cold) and unpredictable crisis situations. Core Competencies Excellent understanding of continuous improvement concepts including Six Sigma, Lean, value stream mapping Ability to set-up, facilitate and lead service improvement/'Work Out' sessions with a range of business stakeholders (incl. Experience of process/value stream mapping) Proficient in the use of Microsoft Office, including Project, Visio, Word, Excel, Outlook, and PowerPoint A completer-finisher' taking accountability for ideas from inception to delivery, in an environment that requires robust metrics to confirm success Experience of designing or implementing a framework of continuous improvement in a multi-jurisdictional organization Experience of hands-on implementation of continuous improvement programs and Lean solutions Experience of designing remediation plans to address productivity and efficiency issues, and track record of following through to ensure closure. Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of Partners, senior managers, and subject matter experts. Strong analytical, project and product management skills, including a thorough understanding of how to interpret business needs and translate them into operational requirements. OUR VALUES Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas. Respect | Give and it will be given. We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity. Trust | Earned over time. We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood. Team | Accomplish more together. We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team. Opportunity | Realize your potential. We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us. EQUAL OPPORTUNITY EMPLOYER ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics. DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time. EXPERIENCE FULFILLMENT AT ODW LOGISTICS. INDSA