Customer Service Supervisor

Are you looking to make a career change to an established pharmacy company? This exciting opportunity as Customer Service Supervisor has a competitive salary plus an excellent benefits package including medical insurance, dental insurance, vision insurance, and paid time off. Does this position match your future career goals? Then this Customer Service Supervisor opportunity could be the right fit for you.

RESPONSIBILITIES:

• Supervise customer service and order entry staff, ensuring productivity, accuracy, and compliance
• Manage daily pharmacy billing operations, including claims adjudication, exception handling, and refill-too-soon rejections
• Ensure timely and accurate completion of daily batch billing and first-dose prescription billing
• Oversee resolution of billing errors, rejected claims, and prior authorizations
• Coordinate with centralized billing teams to support smooth daily operations
• Manage business office functions including accounts payable/receivable, payroll coordination, vendor relations, purchasing, and office administration
• Review reports and ensure accuracy of billing and operational data
• Respond to billing inquiries and customer concerns at the local branch level as needed
• Monitor trends in billing rejections and errors to identify process improvement opportunities
• Promote clear communication across pharmacy operations, customer service, and external partners

QUALIFICATIONS:

• Bachelor's degree preferred; High School Diploma or GED required
• Pharmacy Technician certification preferred
• Minimum 2 years of Long-Term Care pharmacy experience
• 2+ years of pharmacy billing or business office management experience preferred
• Strong working knowledge of pharmacy claims, insurance programs, and exception handling
• Advanced proficiency in Microsoft Office, especially Excel
• Strong organizational skills with the ability to prioritize and manage multiple tasks
• Excellent verbal and written communication skills
• Ability to work independently, meet deadlines, and perform effectively under pressure

BENEFITS:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Direct Hire
• Paid Time Off
• 401(K) matching
• Gym membership discounts
• Employee Assistance Program

Salary: $27-$33/hr

Ask for: Roger Armenta

Job Id: 25939

Ajulia Executive Search is a New Jersey based Executive Search Firm specializing in retained searches in multiple sectors, including Manufacturing, Finance, IT, Legal, and Pharmaceutical. We have a nationwide client base and offer services in temporary and direct hire placements.

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