Transportation Operations Coordinator

The Transportation Operations Coordinator ensures smooth, efficient, and timely transportation operations. They verify load plans, coordinate shipments, track and manage shipment schedules, support billing and invoices, and provide direct customer support. Working closely with Operations leaders, Safety and Compliance, and Customer Service teams, they anticipate and resolve customer concerns to ensure a exceptional service experience.

Core Responsibilities & Duties:

Coordinate transportation providers to ensure prompt, accurate, and efficient movement of shipments.

Review shipping orders, documentation, and load plans to verify accuracy and compliance.

Track shipments, identify issues, and resolve shipping errors to maintain on-time delivery and service quality.

Manage distribution schedules and shipment load planning to optimize resources and operational flow.

Prepare and process bills, invoices, and related transportation documentation.

Make special shipping or transportation arrangements as needed to meet customer requirements.

Respond to customer inquiries, providing clear guidance and directing clients to the appropriate channels.

Ensure all transportation services meet established quality and performance standards.

Develop and refine processes to improve the efficiency, organization, and reliability of the supply chain.

Provide training and support to team members, fostering effective problem-solving and client-service skills.

Build strong working relationships through professional communication and lead-by-example conduct.

Strong problem-solving abilities with a focus on addressing client and shipment issues proactively.

Excellent communication skills with the ability to build rapport and guide new team members.

Professional, respectful, and leadership-oriented demeanor.

High attention to detail when reviewing documents and monitoring distribution activities.

Ability to multitask, prioritize, and adapt in a fast-paced logistics environment.

Process-improvement mindset with experience enhancing supply chain efficiency.

All other duties as assigned to meet evolving business needs.

Qualifications:

Education: High School Diploma or General Education Development (GED) required; Undergraduate degree preferred.

Certification/Licensure: Transportation safety, DOT compliance, or related certifications (e.g., CDS, safety/compliance programs) preferred.

Experience: Prior experience in a transportation, logistics, fleet, safety, or operations support role, with exposure to driver/carrier onboarding and/or regulatory compliance.

Working knowledge of DOT/FMCSA regulations and common fleet/driver compliance requirements (e.g., MVRs, background checks, medical cards, insurance documentation).

Strong attention to detail with the ability to accurately manage and reconcile large volumes of data and documents across multiple systems and platforms.

Excellent communication and customer service skills, with the ability to provide professional support to individuals from all backgrounds.

Proven ability to manage multiple priorities, meet deadlines, and follow structured processes while also identifying opportunities for improvement.

Demonstrated discretion and confidentiality in handling and protecting sensitive information.

Systems Knowledge: Experience with McLeod Transportation Management System (TMS) preferred

Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)

Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated time-definite basis, delivering cargo at a specific time, but under less time-sensitive situations supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication