Customer Care Manager

About The Role:

Elite Homes, a subsidiary of Arbor homes, is a Berkshire Hathaway Company seeking a Customer Care Manager to join our Louisville team. As a Customer Care Manager you will respond to and handle customer care requests professionally and as quickly as possible. You will be responsible for evaluating requests, scheduling trades to completing work, issuing service requests and purchase orders, expediting repairs and ensuring homeowner satisfaction.

Why Arbor/Elite?

A solid home requires a solid foundation; an upstanding builder with deep roots and an impeccable reputation. For over 40 years, Elite Homes has solidified itself as that company, making us a trusted partner through the most significant changes in a home buyers life.

Our commitment to excellence is our commitment to our buyers. We understand that were not just building their house. Were building their home, their sanctuary, a place for family gatherings and celebrations. We work tirelessly to make their dream home a reality.

Working in the homebuilding industry is a rewarding experience that allows you to be a part of a team that delivers that dream. We dont just sell and build new homes; we also manage the business and its team members, acquire land, develop land, provide customer service, and have accounting and administrative functions that support our business operations.

Whats In It For You?

Base salary + bonus opportunities

Advancement opportunities

Exposure to executive leadership

Team outings and company-sponsored volunteer events

4 weeks of Paid Time Off!

Access to health and life insurance, 401(k), paid parental leave, company discounts, etc.

What Will You Be Doing?

Manages completion of quality home repairs within standards set by company and industry specifications

Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Area Construction Manager

Contact homeowner within 24 hours and inspect calls within 72 hours after receiving service request

Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner

Monitors business partners work for completion and satisfaction of repairs

Open and close Web Requests, Service Requests and Work orders, as needed

Completes minor home repairs; obtains customers approval/signature for completed service requests

Monitors status reports for accuracy

Expedites emergency repairs

Assists in maintaining community standards

Schedule and perform New Home Orientation

Participates in rotation of After Hour on Call

What Will You Bring?

Minimum High School or GED required

Minimum 2 years customer service experience required, preferably with a homebuilder

Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction

Able to analyze problems, determine solutions, and produce desired outcome, both independently and within team atmosphere

Intermediate to advanced PC skills (Microsoft Word and Excel)

Excellent verbal and written communication skills

Must possess professional attitude to represent company in a positive manner

Valid Drivers License and good driving record

Able to accept direction from others

This is subject to change based on needs or if special circumstances should arrive.

Elite Homes/Arbor Homes is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Elite Homes/Arbor Homes participates in E-Verify

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