Lead Customer Service Representative

Job DetailsLevel: ExperiencedJob Location: Gaithersburg MD (GAI16) - Gaithersburg, MD 20878Position Type: Part TimeEducation Level: High SchoolSalary Range: $17.00 - $17.00 HourlyTravel Percentage: NegligibleJob Shift: DayJob Category: Admin - ClericalOur Leader of the Pack when it comes to pet parent engagement, focused on maintaining top-notch experiences for all of our human and pet guests.

We are an Employee-owned and operated company that is expanding, which provides many growth opportunities within the company. We currently have over 80 locations in twenty-six states coast-to-coast and have been in business for 30 years.

If you are looking for a company in which you can learn and grow, our countrywide, well-established pet care facility may be the perfect place for you!

We offer:

· Health, dental, vision, life insurance, STD/LTD, 401K with company matching

· ESOP - Employee Stock Ownership Plan (100% company paid)

· Paid vacation

· Pet supply and service discounts and more!

Responsibilities:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

questions

• Answering and handling calls in a professional manner

• Maintaining cleanliness

• Maintaining cleanliness

• Scheduling

• File maintenance

• Data entry

Qualifications & RequirementsRequired education:

• High school or equivalent

Required experience:

• Customer Service: 1 year

Essential Job Functions:

• Main lobby operations – check-ins, check-outs, guest visits and tours, answering general

questions

• Answering and handling calls in a professional manner

• Maintaining cleanliness

• Maintaining cleanliness

• Scheduling

• File maintenance

• Data entry

Requirements:

• Able to work evenings, weekends, and holidays

• 1 year customer service experience preferred

• Computer skills

• Timekeeping

• Excellent organizational skills

• Able to utilize multi-line phone

• Strong communication skills

• Able to lift 40 lbs.

• Able to stand for up to 8 hours a day

• Able to handle dogs on leashes

• Display professional manner at all times

To learn more, please visit on the web: www.bestfriendspetcare.com