Air International Gateway Operations Supervisor

Position: Air International Gateway Operations Supervisor

Pay Rate: 75K - 90K per year

Schedule: 8am - 5pm Mon - Fri

Job Description:

The Air International Gateway Operations Supervisor oversees daily international air import and export operations, supervising a team of air product agents to ensure timely customs clearance, export controls, compliant documentation, and efficient shipment movement. This role manages workload distribution, resolves shipment issues, supports billing and rate management, and drives operational efficiency through strong team leadership and standardized procedures.

Core Responsibilities & Duties:

• Supervise a team of import & export agents to ensure timely customs clearance and transport of shipments

• Ability to build and foster a dynamic team culture aligned with our company values

• Delegate work, prioritize tasks, and adapt to changing situations to assign work procedures

• Solve problems that may arise with customer shipments

• Oversees billing processes, coordinate collections and resolve major billing problems

• Maintain up-to-date customer profiles and rate structures, supports sales team with customer information and rates

• Negotiate rates and contracts with shipping companies and suppliers to optimize costs

• Provide guidance and support to team members on customs procedures, documentation requirements, and trade compliance

• Develop and implement standard operating procedures to increase operational efficiency and reduce errors

• Other duties as assigned

Job Requirements & Qualifications:

• 3+ years experience as Import supervisor

• Excellent customer service skills

• Excellent verbal and written communication

• Computer skills, including Microsoft Office products including Word, Excel, Outlook, etc.

• Excellent problem solving abilities

• Leadership skills and ability to successfully delegate tasks across team spectrum

• Willing to go the extra mile for the customer, company, and team

• Ability to work under minimal supervision

• Excellent track record in the freight forwarding industry

What We Offer:

• Competitive base salary

• Paid time off within the first year of employment, sick time and holidays

• Company provided life insurance

• Health, vision, and dental insurance options

• Commuter benefit plan

• Optional supplemental life insurance

• 401(k)

• A great place to work with a terrific culture

#LI-TW1 #LI-Onsite

Since 1990, Forward Air has been a leading provider of ground transportation and related logistics services to the North American air freight and expedited LTL market. We offer surface shipping on an accelerated time-definite basis, delivering cargo at a specific time, but under less time-sensitive situations supplying you with a cost effective, reliable alternative to air transportation. We work with companies of all sizes to develop tangible advantages and build the best products to meet your specific needs. Forward Air presents to the wholesale transportation community (logistics companies, freight forwarders, integrated air cargo carriers, passenger/ cargo airlines, and non-traditional shippers), a single-source provider that can deliver more supply chain services and a superior menu of choices. Throughout the years we have added supplementary lines to our linehaul service, such as full truckload operations (Truckload Services), final-mile coverage (Complete Cartage), and an Airline Logistics program, and we will continue to expand our services to meet the changing needs and growth of our customer base.

Forward Air is structured to optimize both savings and service to our customers. Direct partnerships with owner-operators and other surface transportation providers, enable us to remain cost-competitive. The Forward Air network is designed with over 90 facilities located at or near major U.S. and Canadian airports, 12 regional sort centers and over 300 beyond points (secondary airports provided through our Complete Cartage service), creating one of the most comprehensive linehaul networks in the industry.

Ranked 3rd in Newsweeks 2022 " Americas Most Trustworthy Companies " publication