Identity Management Administrator

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CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for an Identity Management Administrator to support identity/permissions management and troubleshoot network access issues for Executive Branch agencies. This position will be fulltime contract and hybrid.

Only work authorizations that will not require sponsorship now or in the future will be considered.

What Youll Do

• Create and maintain user identities; allocate enterprise licenses, administer secure user access to AD and Azure secured shared resources, ensuring compliance with HIPAA, CJIS, PCI, FTI, FERPA, and other regulations

• Administer and troubleshoot secure user access to email resources and collaboration platforms, including managing email accounts, distribution lists, and other shared mail resources

• Provide second-tier support for email and collaboration platforms

• Develop and maintain PowerShell scripts to optimize identity management processes

• Perform file recovery using Volume Shadow Services and current file backup software, and provide guidance for user self-service of cloud file and email recovery

• Maintain documentation related to processes, procedures, and standards, and contribute ideas for process and workflow improvements

• Monitor and analyze Help Desk requests; perform initial triage, evaluation, second-tier resolution, or transfer requests to senior-level technicians as needed

• Collaborate with technicians from other client divisions and bureaus to provide support and solutions

• Follow all established client policies, standards, and procedures

What You'll Need

Required :

• 4 years Windows Active Directory and Azure AD Identity Administration experience

• 2 years PowerShell scripting and Microsoft Exchange Online support experience

• 2 years MS Teams and OneDrive troubleshooting user access from the backend, including authentication, permissions, and licensing

• Exceptional communication skills and customer-service-friendly personality are required for this role as the person will be heavily interacting with end users of all technical abilities as well as technical team members for support issues

Preferred:

• 2 years networking knowledge, including DNS, DHCP, and IP protocols, with experience troubleshooting access to network resources related to connectivity

• 1 year file access and recovery experience using VSS and recovering files from backup

• i year information security knowledge

• 1 year documentation proficiency

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor.

• Must be able to communicate with customers/team members over the phone and in person.

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to ... or ....

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.