Account Customer Service Agent

What You’ll Do 

In this role, you will serve as a key point of contact for our clients, supporting their operational and compliance needs. Responsibilities include: 

• Responding to customer inquiries via phone and email with professionalism and urgency 

• Assisting prospective customers who are considering placing orders (inside sales experience is a plus) 

• Creating and managing client work orders 

• Maintaining accurate client and project files (Gateway, Anasa, and network systems) 

• Preparing and filing permit and licensing applications 

• Preparing monthly and quarterly mileage reports 

• Processing DOT Drug & Alcohol Consortium updates (new clients and driver changes) 

• Scheduling driver drug and alcohol testing 

• Preparing and filing BOC-3 registrations with FMCSA 

• Supporting invoicing and accounts payable processes 

You will play a direct role in helping transportation businesses stay compliant and operate successfully. 

What We’re Looking For 

• Strong verbal communication skills 

• Ability to multitask and stay organized in a deadline-driven environment 

• High attention to detail and commitment to accuracy 

• Proficiency in Microsoft Word and Excel 

• A team-oriented mindset with a strong work ethic 

• A desire to grow professionally and take on increasing responsibility 

Industry experience is not required — we invest in individuals who demonstrate initiative, reliability, and a positive attitude.