Veterinary Customer Service Representative

Do you love animals and people? Are you the kind of person who can turn someone’s stressful day into a better one with a smile and a kind word?

If so, we’d love to meet you!

We’re looking for a friendly, energetic, and organized Veterinary Customer Service Representative to be the welcoming face (and voice!) of our practice. This role is perfect for someone who thrives in a fast-paced environment, loves helping others, and wants to make a real difference in the lives of pets and their families.

As the first point of contact for our clients, you’ll:

• Greet clients and their pets with warmth and compassion
• Answer phones and schedule appointments efficiently
• Provide clear, supportive communication during both happy and stressful moments
• Process payments and maintain accurate records
• Work closely with our veterinary team to ensure a smooth, positive experience for every visit
• Help create a welcoming, organized, and upbeat clinic environment

You’ll play a huge role in shaping each client’s experience — and we truly value that.

• Has a genuine love for animals and the people who love them
• Communicates clearly and kindly
• Stays calm and professional in busy or emotional situations
• Enjoys multitasking and staying organized
• Has previous veterinary or medical front desk experience (preferred, but the right personality goes a long way!)

• A supportive, team-focused work environment
• Competitive pay and benefits
• Opportunities for growth and development
• Health, dental, and vision insurance on day 1 of employment
• Paid time off (PTO) because we truly believe in TREAT YOUR SELF mentality
• Uniform allowance
• 401(k) with company match
• Daily puppy kisses and kitty cuddles (the best perk!)

If you’re ready to be part of a team that truly cares — about pets, clients, and each other — we can’t wait to hear from you.

Apply today and help us make tails wag every day!