Logistics Analyst (Hybrid)

Logistics Analyst

Job Summary

We are a fast-growing technology (hardware/software) company seeking a Supply Chain Analyst to support expanding DTC, commercial, and retail operations. These hybrid roles (San Francisco–based, 3 days onsite) are critical to ensuring operational excellence across order-to-cash activities, fulfillment performance, and retail compliance. One role will focus on DTC/commercial operations, and the other on Americas retail partners.

Key Responsibilities

• Monitor daily order fulfillment across DTC and retail channels, ensuring SLA adherence

• Manage and resolve order exceptions (EDI errors, routing issues, shipment discrepancies, chargebacks)

• Partner with 3PLs and transportation providers to resolve delivery and execution issues

• Maintain accurate shipping and fulfillment records across ERP, WMS, and related systems

• Conduct root cause analyses and recommend corrective actions for recurring issues

• Support retail compliance for major partners and maintain routing guides

• Assist with new market setups, retail onboarding, and new product introductions

• Maintain inventory accuracy across North American warehouses and manage transfer orders

• Support S&OP reporting, KPI tracking (OTIF, fill rates, delivery performance), and operational dashboards

• Help develop and maintain logistics SOPs and drive continuous process improvement

Qualifications

• 3+ years of hands-on logistics experience in order management and fulfillment

• Experience resolving order-level issues in ERP (NetSuite), WMS, and/or EDI systems

• Strong understanding of retail routing guides, compliance, and omnichannel logistics

• Detail-oriented, proactive problem-solver comfortable in a fast-paced environment

• Strong communication and cross-functional collaboration skills

• Global logistics and import/export experience a plus

Work Arrangement

• Hybrid role based in San Francisco (3 days on-site per week)

Benefits (Summary)

• Competitive salary, equity, and comprehensive health benefits

• Generous PTO, holidays, wellness time, parental leave, and employee product perks

Equal Opportunity Statement

The company is an equal opportunity employer and provides reasonable accommodations during the recruiting process.