Project Coordinator 1

Position location: Muscatine, IA. Relocation is not offered** HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion, and belonging. Your Impact Starts the Day You Do! What We Need: We are looking for a Project Coordinator to join our HNI Workplace Furnishings team. As a Project Coordinator, you will manage assigned project orders from opportunity win through project completion, ensuring a seamless and positive customer experience. This role requires strong ownership, attention to detail, and an intense focus on both internal and external stakeholders. You will serve as a trusted point of contact for dealers and internal partners, communicating proactively throughout the project lifecycle to keep work moving forward and expectations aligned. What You Will Do:

• Manage assigned customer projects from order receipt through delivery, closeout, and follow-up.
• Serve as the primary point of contact for dealers, securing ship dates and delivery schedules while responding to questions and concerns.
• Track project timelines, shipping milestones, and commitments to ensure projects stay on schedule.
• Coordinate resources and partner closely with Customer Support, Sales, Supply Chain, and Transportation teams.
• Proactively communicate project updates and drive rapid resolution of issues that may impact project success.
• Balance internal priorities with customer needs to deliver an exceptional customer experience.
• Maintain accurate project and order data in Salesforce and Oracle.
• Support team coverage needs, including shared workload responsibilities and queue support.

What You Have:

• Associates Degree preferred.
• At least 1 year of customer-facing experience with demonstrated success supporting customers.
• Experience in a manufacturing, supply chain, or order management environment is a plus.
• Prior experience with Oracle and Salesforce is strongly preferred.

What Youre Good At:

• Communicating clearly, confidently, and professionally with customers and internal partners.
• Managing multiple priorities in a fast-paced, deadline-driven environment.
• Staying organized, detail-oriented, and proactive in follow-up.
• Working independently while knowing when to seek guidance or escalate issues.
• Adapting to change and navigating ambiguity with a solutions-focused mindset.