Collections Officer

Location: 6165 Emerald Parkway, Dublin OH 43016

This position is 100% on-site with no options for remote work

Schedule: Approximately 40 hours per week. Flexibility required between 8am-5pm Monday - Thursday, between 8am-6pm Fridays, and occasional Saturdays 9am-1pm. Time off provided during the week when working a Saturday.

ABOUT BMI FEDERAL CREDIT UNION (BMI FCU): BMI Federal Credit Union is a not-for-profit financial cooperative providing banking services to our member-owners. Our goal is simple - to improve the financial well-being of our members and our community.

For 16 consecutive years (2010-2025), BMI FCU has been named a Best Employer in Ohio by the Workforce Research Group.

Benefits You ll Love:

401(k) Plan with Company Match

Paid Time Off & Paid Holidays

Medical, Dental, and Vision Insurance

Robust Wellness Program

Life & Disability Insurance

Educational Assistance

Generous Health Reimbursement Arrangement (HRA) Funds

Employee Assistance Program (EAP)

If you enjoy working for a smaller company and having the ability to positively affect an entire organization, then BMI FCU is the place for you!

POSITION SUMMARY: Responsible for the control of late and/or delinquent loan accounts by establishing and maintaining communication with members in order to facilitate collecting payments and organizing information pertaining to the delinquent accounts. The position is also in charge of protecting the assets of the credit union and minimizing losses on behalf of its members while in compliance of all state and federal regulations and laws, and compliance with all governing regulations. This position is a back-up to other Collections Officer positions, in the lending department.

ESSENTIAL JOB FUNCTIONS:

Establish contact via phone, letter, or visits with members who are delinquent on their payments to ascertain member status and reason for delinquency

Professionally and respectfully encourage members to pay in an effort to bring and keep their account current

Analyze, evaluate and assist members with credit problems; recommend and establish alternative payment options

Make recommendations to members regarding repossessions, refinances, modifications and charge-offs

Consult with management and recommend solutions on more problematic accounts to limit loan losses

Notify co-signers regarding status of delinquent accounts

Update files and system accounts using the credit union s collection system

Locate missing members by contacting the following including but limited to: relatives, neighbors, and employer(s); request information from outside sources relating to verification of credit information

Track, record, and monitor, and notify repossessions

Serve as a liaison with legal counsel regarding all real estate and non-real estate transactions

Assist with the collection of Negative Share (NS) accounts

Review charge off accounts for recovery options and ensure payments and arrangements are still being met

Research payroll deductions, stops, starts, and changes as they may affect the status of loan repayment

Process and assist with payment

Prepare and track all modifications/extension requests

Assist members in filing credit life and/or credit disability insurance claims in addition to total loss insurance and gap and warranty claims

In some cases: file claims, attend hearings, and coordinate with trustees for all bankruptcy filings

Assign and identify accounts for legal action

File reports with appropriate law enforcement agencies on fraud and forgery items; file bond claims with insurance company

WORK ENVIRONMENT: Office environment

QUALIFICATIONS AND SKILLS REQUIREMENTS:

High School Diploma or equivalent required

Collections, consumer finance, and/or lending background required

Some college education preferred

A minimum of 1-3 years of related experience; a viable combination of experience and education will be considered

Previous customer service and/or banking experience

Knowledge of laws and regulations related to collections and bankruptcy

Proficient in Microsoft Office, general computer programs, and general office equipment

Advanced problem-solving skills

Analytical, critical thinking, and problem-solving abilities in combination with effective interpersonal relationship skills

Excellent written and oral communication skills

Strong attention to detail

Skills in organization and planning

Ability to receive and maintain confidential information

The ability to obtain Certified Financial Counselor status

PHYSICAL REQUIREMENTS:

Must be able to meet the following physical requirements, with or without reasonable accommodation: 1) Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment; 2) Reach with hands and arms; 3) Talk and hear; 4) See and be able to read, write, and interpret text, spreadsheet, and graphical documents.

As an equal opportunity employer, BMI FCU does not discriminate in its employment decisions on the basis of race, religion, color, national origin, sex, pregnancy, childbirth and related conditions, lactation status, gender identity, sexual orientation, age, disability, veteran or military status, genetic information, or ancestry.