Project Manager Services Specialist North America and EMEA Only

Program Manager Global Service Platforms

Job Summary

The Program Manager is responsible for leading the execution of new and derivative Global Service Platform initiatives that enable Vertiv Customer Engineers, Partners, and Customers. These platforms support critical service capabilities across data collection and data utilization, including field tools, connected services, and next-generation monitoring platforms.

This role operates within the Global Services BU PMO and drives cross-functional delivery through influence rather than direct authority. The Program Manager ensures alignment across engineering, product, services, IT, and regional stakeholders while managing scope, schedule, cost, and delivery through Vertivs NPDI phase-gate process.

Key Platform Areas

Data Collection Platforms

• Tools used by Customer Engineers to capture field data

Data Utilization Platforms

• Remote and on-premises monitoring solutions

Reporting & Relationships

This position reports to Global Services BU PMO and initially has no direct or dotted-line reports. The Program Manager operates in a matrixed organization and is expected to drive project execution and alignment without direct authority, relying on strong communication, collaboration, and influencing skills.

The role works closely with cross-functional stakeholders across engineering, product management, global services, IT, regional services leadership, the Academy team, and external suppliers, including participation in GPDO governance meetings.

Key Responsibilities

Program & Project Management

• Coordinate internal resources and external suppliers/vendors for Global Service Platform development
• Define and maintain project scope, objectives, schedules, and budgets in collaboration with stakeholders
• Manage project execution through the Vertiv NPDI phase-gate process
• Track and manage changes to scope, schedule, and cost using established control methods
• Measure and report project performance using appropriate tools and metrics

Cross-Functional Leadership

• Lead and coordinate work across multi-disciplinary teams, including:
  • Service Platform engineering teams
  • Product Owners
  • Global Services Offering Managers
  • R&D teams across Lines of Business
  • IT, mobile, and security teams
  • Regional Services leaders
  • Academy and training teams
  • External suppliers
• Prepare and facilitate strategic and operational review meetings with Product Owners and leadership
• Establish regular cadence meetings to track progress, risks, and dependencies

Financial & Operational Management

• Identify deviations and drive corrective actions
• Generate purchase orders (POs) for external suppliers
• Track and consolidate activity across multiple programs and workstreams

Process & Tools

• Create and maintain detailed project plans
• Establish common practices, standards, and ways of working across product, engineering, and services teams
• Ensure documentation, reviews, and recommendations meet professional and governance standards

Requirements

• Bachelors degree in Engineering, Business, Information Systems, or a related field (or equivalent experience)
• Proven experience managing complex, cross-functional programs or projects in a matrix environment
• Experience working with software platforms, digital tools, or service technology solutions
• Strong understanding of project lifecycle management and phase-gate governance
• Excellent communication, facilitation, and stakeholder management skills
• Ability to influence without direct authority and navigate complex organizations

Preferred Qualifications

• Experience in service platforms, monitoring solutions, or field service tools
• Familiarity with NPDI or similar product development lifecycle frameworks
• Experience working with global teams and external suppliers
• Project Management certification (PMP, PgMP, or equivalent)
• Experience with Smartsheet or similar project planning tools

Travel Requirements

• Occasional domestic and international travel as required to support program execution, stakeholder alignment, and supplier coordination

Values & Expectations

• Demonstrates strong collaboration, accountability, and ownership
• Operates with a customer-first and service-driven mindset
• Communicates clearly, professionally, and effectively at all levels
• Proactively identifies risks and drives solutions
• Embraces continuous improvement and standardization
• Acts with integrity and aligns with Vertivs values and governance practices