Service Delivery Manager

Job Description

The Service Delivery Manager is responsible for one program site location with daily supervision of Team Leads and a team (e.g. delivery, process of direct reports).

Key Responsibilities:

• Manage workload of the onsite operation, may make work assignments and have responsibility for developing Team Leads and other direct reports

• May be the escalation point for issue resolution, personnel matters, operation management and communications with internal and external stakeholders

• Manage effective internal and external client relationships, reporting and deliverables to the Account Manager, and additional administrative oversight (i.e. financial management processes and reporting duties)

• Exercise consistent judgment and discretion with work directly related to management policies and the general operations of the business

• Lead delivery governance, performance reviews, and escalation management

• Act as senior escalation point for delivery and execution related risks

• Partner with client and account stakeholders based in the US to align priorities and expectations

• Represent delivery leadership in client governance forums and reviews

• Build and maintain trusted relationships with senior client stakeholders

• Oversee delivery execution across multiple offshore locations and time zones

• Align onshore expectations with offshore delivery outcomes

• Support transitions, ramp ups, and onboarding of new work

• Oversee delivery financials including revenue, cost, and productivity

• Support commercial and delivery model discussions including production hours initiatives

• Support near term and pipeline growth in priority areas such as Gemini

• Drive operational readiness for new and expanding programs

• Collaborate with cross service group teams on transformation initiatives

• Enable process, tooling, and delivery model improvements

• Provide leadership to delivery leads and managers across regions

• Build leadership bench strength and succession plans

• Foster a culture of accountability, collaboration, and performance

Qualification

Basic Qualifications:

• Minimum 4 years' experience in delivery operations
• Minimum 3 years' experience managing and/or developing teams

Preferred Qualifications:

• Network operations experience
• Bachelor's Degree
• Extensive experience leading large scale global delivery operations
• Proven experience managing senior clients and internal stakeholders
• Strong financial acumen across revenue, cost, and delivery performance
• Experience managing delivery across multiple geographies and time zones
• Proficient in MS Office, Google Suite Experience with social media, content moderation
• Advanced analytical and problem-solving skills
• Mature and trustworthy, with an understanding of and appreciation for the importance of confidentiality
• Self-starter able to complete work and meet deadlines with little to no oversight
• Experience operating within large and complex client portfolios
• Exposure to evolving commercial models and delivery constructs
• Experience driving operational transformation initiatives

Professional Skills:

• Delivery leadership and execution discipline
• Client relationship and stakeholder management
• Strong judgment and problem-solving skills
• Financial awareness and commercial acumen
• Ability to operate effectively in highly complex environments

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted on 02/05/2026 and open for at least 5 days.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Annual Salary Range

California $94,400 to $266,300

Cleveland $87,400 to $213,000

Colorado $94,400 to $230,000

District of Columbia $100,500 to $245,000

Illinois $87,400 to $230,000

Maryland $94,400 to $230,000

Massachusetts $94,400 to $245,000

Minnesota $94,400 to $230,000

New York $87,400 to $266,300

New Jersey $100,500 to $266,300

Washington $100,500 to $245,000

Locations