User Experience Researcher

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrows health today, we want to hear from you.

CoverMyMeds is a leading healthcare technology company dedicated to helping patients access the medications they need to live healthier lives. We bring together providers, pharmacists, payers, and life sciences partners through solutions that simplify medication access and remove barriers to care. As we continue to grow and transform the healthcare experience, we rely on empathetic problem-solvers who are passionate about making a meaningful impact for patients and clinicians nationwide.

Role Overview

As a UX Researcher at CoverMyMeds, you will use a variety of research methods to guide humancentered product decisions. Youll collaborate closely with Product, Engineering, UX, Analytics, and Customer Success teams to uncover user needs, shape product strategy, and deliver insights that directly influence the patient and provider experience. This is a hands-on role for someone excited about solving complex healthcare challenges in a fast-paced environment.

Key Responsibilities

• Conduct qualitative and quantitative research to inform product strategy, discovery, and design decisions.

• Partner with cross-functional teams to identify experience opportunities and test product hypotheses.

• Utilize research methods such as surveys, experiments, data analysis, and moderated/unmoderated studies.

• Lead and facilitate ideation workshops to support collaborative problemsolving.

• Present insights and recommendations through clear, compelling storytelling.

• Contribute to long-term research and UX strategy, ensuring scalable patterns and best practices.

• Continuously iterate on concepts to build deep expertise in user behaviors and needs.

• Advocate for UX maturity within your product team and the broader organization.

About You

• Deep curiosity about human behavior and motivation.

• Comfort navigating ambiguity in a rapidly evolving healthcare landscape.

• Collaborative mindset and willingness to share responsibility for understanding users.

• Commitment to empowering teams through UX best practices.

• Quick adaptability as products, processes, and technology mature.

• Balanced and Agile approach to strategy, research, interaction design, and visual thinking.

Minimum Qualifications

Degree or equivalent experience and typically requires 4+ years of relevant experience

Critical Skills (Required)

• 4+ years of UX Research experience with digital products.

• Proficiency in qualitative and quantitative research methods (e.g., interviews, surveys, experiments, data analysis).

• Proficiency in long term research method (site visit, journaling, discovery)

• Ability to independently choose appropriate research methodologies based on goals and constraints.

• Strong communication skills to execute research activities and engage/influence stakeholders.

• Experience collaborating in cross-functional product teams within a complex business environment.

• Understanding of the design process from discovery through evaluation.

Preferred Skills

• Familiarity with product and research tools such as Miro, FigJam , Lucidchart , UserTesting , User Interviews, or Qualtrics .

• Comfort with product analytics tools and behavioral analysis.

• Experience in healthcare or specialty medication workflows.

• Experience working in a highly regulated field or industry.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. The pay range shown below is aligned with McKesson's pay philosophy, and pay will always be compliant with any applicable regulations. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson, please click here.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities, like CoverMyMeds or RxCrossroads) name in fraudulent emails, job postings or social media messages. In light of these scams, please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: careers.mckesson.com .

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies, visit our Equal Employment Opportunity page.

McKesson welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. If you require accommodation please contact us by sending an email to Disability_Accommodation@McKesson.com .

Join us at McKesson!