Supervisor Billing and Follow-Up

Position Purpose:

• Supervises and coordinates the day-to-day billing and follow-up team responsible for billing and follow-up government accounts and related activities within the Hospital or Medical Group government revenue operations of an assigned Patient Business Services (PBS) location. Motivates staff to achieve the highest levels to meet the organization goals for customer service, operational and financial performance. This position reports directly to the Manager Billing and Follow-up.

• Specialty: Medical Group

• Location: Remote

• Hours of office: Monday Friday

What You Will Do:

• Provides hands-on supervision of daily activities and workflows of the billing and follow-up team handling billing and follow-up of government accounts in order to achieve optimal area performance and colleague productivity goals as part of the revenue cycle process for an assigned PFS location.

• Provides supervision and coordination of assigned tasks of billing and follow-up colleagues handling all healthcare accounts at all ASC assigned locations.

• Monitors timeliness of claims billed, paid/settled, and reviews documentation in appropriate system(s).

• Ensures colleagues carry out duties and responsibilities in an effective manner, which in turn promotes maximized reimbursement based upon services delivered.

• Identifies and implements solutions to problems and issues affecting accurate billing and follow-up activities.

• Focuses efforts of colleagues on proactive practices, which includes contacting payors directly for payments due on accounts and reviewing and responding to all mail correspondence in a timely and efficient manner.

• Identifies and participates in continuous quality improvement initiatives across the billing and follow- up team and other functional areas in order to streamline processes.

• Reviews and track trends of the billing and follow-up process and makes recommendations for problem and issue resolutions based upon colleague findings; reports findings to the Manager and Director Billing and other PFS leadership.

• Assists with establishing performance standards for billing and follow-up colleagues. Monitors and tracks colleague activities against established performance standards and provides immediate feedback to achieve performance improvement.

Minimum Qualifications:

• Must possess a comprehensive knowledge of revenue cycle functions and systems, as normally obtained through an Associate's degree in Business or Healthcare Administration or a related field preferred
• Minimum of three (3) years of experience within the area of revenue management, specifically experience with Account Billing and Follow-up or other functions related to revenue cycle activities or an equivalent combination of education and experience preferred
• Experience in a complex multi-entity healthcare organization or large complex revenue cycle services preferred
• Supervisory or team leader experience preferred.
• Strong written and verbal communication skills. Ability to communicate effectively with payors and work with all levels of colleagues to expedite revenue cycle processes while supporting customer service.
• Proficiency in Microsoft Office, including Outlook, Word, PowerPoint, and Excel

Position Highlights and Benefits:

• Competitive compensation and benefits packages including medical, dental, and vision with coverage starting on day one.

• Retirement savings account with employer match starting on day one.

• Generous paid time off programs.

• Employee recognition programs.

• Tuition/professional development reimbursement.

• Relocation assistance (geographic and position restrictions apply).

• Discounted tuition and enrollment opportunities at the Mount Carmel College of Nursing.

• Employee Referral Rewards program.

• Mount Carmel offers DailyPay - if youre hired as an eligible colleague, youll be able to see how much youve made every day and transfer your money any time before payday. You deserve to get paid every day!

• Opportunity to join Diversity, Equity, and Inclusion Colleague Resource Groups.

Ministry/Facility Information:

Mount Carmel, a member of Trinity Health, has been a transforming healing presence in Central Ohio for over 135 years. Mount Carmel serves over 1.3 million patients each year at our four hospitals, free-standing emergency centers, outpatient facilities, surgery centers, urgent care centers, primary care and specialty care physician offices, community outreach sites and homes across the region. Mount Carmel College of Nursing offers one of Ohio's largest undergraduate, graduate, and doctor of nursing programs. If youre seeking a rewarding career where your purpose, passion, and desire to make a difference come alive, we invite you to consider joining our team. Here, care is provided by all of us For All of You!

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.