Veterinary Customer Service Representative

Family Pet Health Center – Mattawan, MI

Family Pet Health Center is seeking an experienced Client Service Representative to join our compassionate, team-oriented veterinary practice in Mattawan, MI. If you have a strong background in customer service—ideally in a veterinary or medical setting—and take pride in creating exceptional client experiences, we’d love to meet you.

We are a community-focused veterinary hospital dedicated to providing high-quality care to pets and outstanding service to their families. Our team values professionalism, kindness, and collaboration, and we strive to create a welcoming, supportive environment for both clients and staff.

• Deliver outstanding client service in a fast-paced veterinary setting
• Manage a high-volume phone system and schedule appointments efficiently
• Check patients in and out while maintaining accurate medical records
• Communicate clearly with clients regarding estimates, services, medications, and hospital policies
• Coordinate with technicians and veterinarians to support smooth daily operations
• Handle emotional or sensitive client situations with empathy and professionalism
• Maintain a clean, organized, and welcoming front desk area

Qualifications

• 2+ years of customer service experience, preferably in a veterinary, medical, or healthcare setting
• Strong communication, multitasking, and problem-solving skills
• Experience with practice management software preferred
• Ability to stay calm and organized in a fast-paced environment
• Reliable, detail-oriented, and team-focused
• Genuine compassion for pets and their people

• Competitive pay based on veterinary CSR experience
• Supportive leadership and a positive, respectful team culture
• Opportunities for growth within the practice
• Employee pet care discounts
• A clinic that values experience, accountability, and collaboration
• Uniform allowance

If you’re an experienced CSR looking for a clinic where your skills are valued and your contributions truly matter, apply today and join the Family Pet Health Center team!