Dental Operations Manager

We are seeking to hire a Dental Operations Manager to join our team!

Operations Manager Multi-Location Dental Organization

Location: Los Angeles / South Bay / Westchester (Multi-Site)

Reports to: Owner / CEO

Position Type: Full-Time, Exempt

Position Overview

We are seeking an experienced, high-level Operations Manager to oversee and optimize the daily operations of a growing multi-location dental organization. This role is responsible for ensuring consistency, efficiency, profitability, and exceptional patient experience across all locations. The Operations Manager will serve as the central leadership link between ownership, office managers, clinical teams, and support staff, driving performance, accountability, and scalable systems.

This is a strategic and hands-on leadership role ideal for someone who thrives in fast-paced, growth-oriented environments and understands how to run multiple dental practices as one cohesive, high-performing organization.

Key Responsibilities

Multi-Location Operational Leadership

• Oversee day-to-day operations of all practice locations, ensuring alignment with company standards, goals, and brand expectations
• Implement and enforce standardized systems, workflows, and policies across all offices
• Ensure operational consistency while allowing flexibility for location-specific needs
• Act as the primary operational point of contact between ownership and each office

Team Leadership & Performance Management

• Directly manage Office Managers, Lead Front Office, and Clinical Leads across all locations
• Hold leadership team accountable to KPIs, performance goals, and cultural standards
• Conduct regular site visits, audits, and performance reviews
• Identify staffing needs, performance gaps, and training opportunities
• Coach, mentor, and develop leadership within each location

Financial Performance & KPI Management

• Monitor and analyze:
• • Production & collections
  • Scheduling efficiency
  • Case acceptance
  • New patient flow
  • Hygiene productivity
  • AR & insurance aging
  • Overhead & payroll percentages
• Collaborate with billing and financial teams to reduce AR, improve collections, and optimize revenue cycle
• Implement strategies to increase profitability without compromising patient experience
• Prepare weekly and monthly performance reports for ownership

Systems, SOPs & Process Optimization

• Build, refine, and enforce Standard Operating Procedures (SOPs) across:
• • Front Office
  • Treatment Coordination / Financial Coordination
  • Back Office / Clinical Flow
  • Hygiene
  • Scheduling & Reactivation
  • New Patient Experience
• Ensure all locations follow best practices for efficiency, compliance, and patient journey
• Continuously evaluate workflows to eliminate bottlenecks and inefficiencies

Patient Experience & Brand Standards

• Ensure every location delivers a consistent, elevated patient experience aligned with the brand vision (luxury, wellness-focused, community-driven)
• Oversee phone handling, in-office experience, and post-visit follow-up standards
• Address patient complaints, escalations, and service recovery when needed
• Train teams on hospitality, communication, and high-touch service expectations

Growth, Expansion & Strategic Support

• Support ownership in:
• • New location launches
  • Practice acquisitions or mergers
  • Expansion planning
  • Brand rollouts
• Assist with onboarding systems for new offices and new team members
• Help build scalable infrastructure to support long-term growth

Compliance & Risk Management

• Ensure all locations are compliant with:
• • OSHA
  • HIPAA
  • California labor laws
  • Dental Board regulations
  • Infection control standards
• Oversee training compliance, documentation, and audits
• Partner with HR and legal advisors to mitigate risk and maintain best practices

Qualifications

Required:

• 5+ years of dental operations or healthcare operations management experience
• Proven experience managing multiple locations (dental preferred)
• Strong understanding of dental workflows, scheduling, billing, and production models
• Experience leading managers and large teams
• Exceptional organizational, leadership, and communication skills
• Data-driven mindset with ability to analyze KPIs and implement solutions
• High emotional intelligence and ability to lead with authority and empathy

Preferred:

• Experience with DSO, group practice, or rapidly scaling dental organizations
• Knowledge of Open Dental or similar practice management systems
• Background in process improvement, Lean, or Six Sigma is a plus
• Experience working directly with owner-doctors and executive leadership

Key Competencies

• Multi-site leadership & accountability
• Strategic thinking + hands-on execution
• Team building & culture development
• Financial acumen & operational discipline
• Systems builder & process optimizer
• Calm under pressure, solutions-oriented
• Growth-minded, adaptable, and highly organized

Compensation:

• $32-$38/hour