Digital Operations Manager

Why join us?

At Design Within Reach, home comes first. We believe in creating and sourcing pieces that move with you and are meant to be enjoyed over a lifetime - from home to home, generation to generation. For us, that means exceptionally crafted, built-to-last, and beautifully designed furnishings.

Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of Design Within Reach means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows Design Within Reach to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Digital Operations Manager About the Role

The Digital Operations Manager will serve as the central point of oversight for how E-Commerce teams engage with digital platforms and enterprise systems. This role ensures that our business teams are fully empowered to use tools effectively, while also acting as a conduit between E-Commerce, Product Management, and Technology. By combining operational expertise with project management skills, the Digital Operations Manager will drive alignment, efficiency, and continuous improvement across platforms, processes, and roadmaps.

Key Responsibilities Platform & Workflow Management

• Own the workflows and oversight of E-Commerce teams' use of internal digital platforms (e.g. NetSuite, SFCC, SFDC).
• Troubleshoot business-as-usual (BAU) issues and coordinate with SMEs to resolve.
• Create clear processes, guidelines, and documentation for platform use.
• Oversee onboarding and integration of enterprise systems, ensuring usability and adoption for retail teams
• Submit and track tickets related to platform bugs; maintain transparent communication on progress considering business priorities and promotional calendars.
• Continuously identify and implement efficiency improvements based on evolving business needs.

Team Leadership & Quality Assurance

• Lead and mentor Digital Operations Analyst & Quality Assurance team focused on operational monitoring of digital platforms, site QA, and regression testing.
• Develop and maintain a comprehensive daily QA checklist to validate site functionality, content accuracy, and promotional readiness.
• Establish escalation procedures and performance metrics to ensure swift issue resolution.
• Partner closely with the E-Commerce and Technology teams to prioritize and communicate defects, enhancements, and testing outcomes.

Project Management & Cross-Functional Alignment

• Act as the primary liaison between E-Commerce and Product Management teams, surfacing requirements and prioritization of work as it relates to enterprise systems.
• Partner with Product to ensure enhancements and platform initiatives align with team objectives and customer experience goals.
• Collaborate on sprint planning and ticket prioritization to balance business needs with brand strategy.

Strategic Contribution

• Develop a deep understanding of the digital customer experience and identify opportunities for improvement.
• Ideate enhancements informed by business goals, competitor insights, and market analysis.
• Provide input into long-term platform strategy to support growth and scalability.

Qualifications

• Bachelor's Degree in related field is highly preferred.
• 5-7 years of experience in digital operations, e-commerce, or product/project management roles.
• 2+ years of people management experience, with a track record of building and developing high-performing teams.
• Must have strong understanding of enterprise digital platforms (e.g., SFCC, NetSuite, SFDC)
• High proficiency in Microsoft Office (Excel, PowerPoint, Word) and Airtable, with strong ability to build dynamic spreadsheets, databases, and presentations.
• Proven ability to manage projects, align cross-functional teams, and communicate across technical and business stakeholders.
• Exceptional organizational and problem-solving skills; ability to translate business needs into actionable technical requirements.
• Comfortable navigating ambiguity and driving clarity across complex initiatives.
• Excellent written and verbal communication skills.

Success in this Role Looks Like

• Clear communication and seamless collaboration between E-Commerce, QA, and Product teams.
• Efficient and optimized digital workflows that empower business teams.
• Proactive identification of site and operational issues before they impact the customer experience.
• Strong adoption of new systems and vendors, with minimal disruption to day-to-day operations.
• A motivated, detail-oriented team consistently delivering high-quality digital execution.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Design Within Reach is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $118,000.00 - $133,000.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at click to view [email protected] .