Desktop Support Specialist

MBA Consulting Services, Inc. (MBA CSi) is seeking a Desktop Support Specialist to support the United States Postal Service (USPS) Enterprise Analytics organization in Merrifield, VA. In this role, you will provide high-touch desktop and technical support to a dynamic, data-driven organization supporting mission-critical USPS operations. You will serve as a trusted technology partner for end users, including senior leadership, ensuring reliable, secure, and efficient IT services in a fast-paced enterprise environment.

This position is ideal for a customer-focused IT professional who thrives in hands-on support roles and takes pride in delivering dependable, white-glove service that keeps essential USPS systems and users productive.

Responsibilities

• Provide desktop support services including troubleshooting, break/fix support, system imaging, and workstation setup for Windows-based environments.
• Support and maintain Windows 10/11 systems, Microsoft Office 365, Adobe Acrobat, and other USPS-approved enterprise applications.
• Deliver professional, white-glove support to executive leadership, Directors, and VIP end users.
• Resolve LAN/WAN connectivity issues to ensure stable and secure network performance.
• Utilize endpoint protection tools, including SentinelOne, to support workstation security and compliance.
• Perform workstation deployments, asset tracking, inventory management, and lifecycle support activities.
• Manage badge access and user profiles following required training and authorization.
• Address daily technical support requests including printer issues, account lockouts, MFA challenges, and device connectivity problems.
• Accurately document, track, and resolve incidents and service requests using ServiceNow.
• Maintain a proactive, service-oriented approach while supporting users in a high-visibility, enterprise environment.

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 2–5 years of experience providing desktop or IT support in an enterprise environment.
• Strong working knowledge of Windows 10/11, Microsoft Office 365, and standard enterprise applications.
• Foundational networking knowledge including TCP/IP, DNS, DHCP, and VLANs.
• Experience supporting executive-level or senior leadership users.
• Strong verbal and written communication skills with a customer-service mindset.
• Ability to work onsite and adapt to changing priorities in a fast-paced environment.
• Self-motivated, proactive, and capable of working independently with minimal supervision.
• Must be able to pass a pre-employment background check and drug screening.
• Ability to obtain and maintain a Public Trust security clearance.

MBA Consulting Services, Inc. (MBA CSi) is a trusted federal contractor providing engineering, IT, and professional services to mission-critical government customers, including the United States Postal Service. We offer stable, long-term programs and a collaborative environment focused on quality, accountability, and delivering meaningful results in support of public service missions.

Equal Opportunity Employer
Minorities, Women, Veterans, and Individuals with Disabilities are encouraged to apply.
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