Field Support Specialist

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CAI is a global technology services firm with over 8,500 associates worldwide and a yearly revenue of $1 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is rightwhatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are in search for a Field IT Support Technician, serving as a vital link for tech support across our statewide operations. You'll be the go-to expert providing hands-on technical support to end users across Arkansas, ensuring our team has the technology they need to protect and preserve our natural resources. This role will be full time and onsite.

What You'll Do

• End-User Support: Support for desktops, laptops, and mobile devices (Windows, iOS, Android) across multiple field offices

• System Maintenance: Use a device management system to organize and distribute updates effectively and maintain device compliance

• Security Operations: Work with the endpoint security team to monitor user accounts and secure the environment

• Secure Data Handling: Utilize and train users on a secure file transfer and data sharing platform for the secure transfer of sensitive files and large data sets

• Identity Management: Manage user, group, and computer accounts within a centralized directory service

• Training & Compliance: Assist with security awareness training and phishing simulations

• Ticketing & Documentation: Manage support requests and document system configurations using an online ticketing and documentation portal

• Field Assistance: Serve as the "eyes and ears" in the field, providing on-site technical leadership and troubleshooting imaging or LAN connectivity issues

What You'll Need

Required:

• Windows 10/11 operating systems

• Microsoft 365 and Active Directory

• IOS and Android device management

• Basic networking

• Field technician support

• Desktop and laptop troubleshooting

• Mobile device support

• Network administration and support

• Software installation and maintenance

• Peripheral device configuration

• Help desk/telephone support

• Exceptional customer service skills with a commitment to user satisfaction

• Strong communication abilities for technical and non-technical audiences

Preferred:

• CompTIA A+, Network+, or similar IT certifications

• Experience with macOS support

• Google Workspace administration experience

• Experience in government or conservation organizations

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards

• Sedentary work that involves sitting or remaining stationary most of the time

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

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Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or ....

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.